Beto for America is seeking an IT Manager to build then manage our IT Team. The IT team will provide desktop support, manage routine processes such as backup, antivirus, and system logging, make purchase recommendations for hardware and software, and support all aspects of a mixed Mac/Windows environment. We use GSuite, Office 365, Slack, Zoom, and more, and need assistance buying, administering, and supporting these and other tools.
This role will be based at our El Paso Headquarters but will coordinate with state leadership for our remote locations to ensure systems and networks are running smoothly at all our offices, and to ensure that the teams are adequately staffed. This role will help set up connectivity for state offices in conjunction with state staff.
Interviewing, hiring, and firing for IT department positions and managing the team both locally and remotely.
Coordinating the IT team around providing technical support for all products, departments, and locations.
Evaluating and respond to IT and data security needs and challenges
Propose and managing IT department budget
Must be comfortable providing technical support for both Mac and PC based systems
Possess strong written and oral communication skills
Communicates with and maintains buy in from stakeholders across multiple locations
Demonstrates strong problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Illustrates high attention to problem description, detail, and impact
Ability to understand and work in compliance with security processes and regulatory requirements
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Ability to deal with multiple concurrent support issues and projects.
Researches, tests, and implements technical solutions that are effective and limited in risk exposure
Identifies and prioritizes system issues to minimize customer and operational impact
Demonstrates in-depth technical knowledge of Mac and Windows operating systems
Maintains accurate documentation of hardware inventory and software licensing
Tests and Installs vendor supplied patches and updates
Manages integrations, deployments, and upgrades of hardware, operating systems, and applications
Installs, configures, manages, and troubleshoots
MS Office and other standard business applications
Network Performance and Connectivity
Backup and Antivirus Applications
Email filtering and risk management
Preferred Education and Experience
Five or more years experience supporting a similar environment