Role Overview

To be intentional at delivering a world-class customer service experience to all homeowners by providing and performing quality warranty work and service that generates referrals.

Core Functions

  • Complete all warranty work performed in assigned homes.
  • Provide world-class customer service with professional phone etiquette with all warranty calls and proper documentation.
  • Inspect all work for quality and completion within tolerances while building rapport with homeowners.
  • Order necessary supplies and deliveries in a timely manner.
  • Comfortably utilize provided company systems and technology to maintain work order and trade partner schedules.
  • Ensure trade pricing is agreed upon before work begins, while overseeing their work.
  • Solve problems and direct trades to perform needed work.

Role Values

  • Organizational Skills:
    • Able to discern urgent from important.
    • Ability to stay organized - with tools, schedule, etc. - in a fast-paced environment.
  • Empathy:
    • Ability to communicate clearly and in a way that makes others feel valued.
    • Active listener.
    • Ability to emphathize.
  • Service:
    • Gets energy from serving and helping others.
    • Willing to engage and initiate contact.
    • Has a strong desire to improve things.
  • Approachable:
    • Leaves a positive and professional impression on others at all times.
    • Able to connect and relate in conversations.
    • Exhibits an inviting posture.

Work Environment and Physical Requirements

  • Superior communication skills with co-workers, customers, trade partners and vendors.
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch.
  • Works outside in uncontrolled conditions. Position will be subject to possible extreme weather and driving conditions. (rain, snow, high winds, sand storms)
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist.
  • Frequent walking on uneven surfaces. (dirt, concrete, rock, trusses etc.)
  • Must be able to perform all job expectations safely with or without reasonable accommodations.
  • Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment/tools, and various construction materials.
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance. 
  • Ability to lift 20-75 pounds.

Hours and Schedule

  • 45 - 50 hours per week (7am-5pm, M-F).
  • 1 hour lunch required. 
  • On-call after hours and weekends will be required on a rotating schedule.
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.
  • Minimal travel required for company events and inter-region collaboration.

Benefits 

  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance 
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone       
  • Company Training Opportunities    
  • Company-Sponsored Vision Trips  

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