Intro

The Warranty Manager is responsible for leading, training, and holding the warranty team and trade partners accountable for the daily tasks, practices, discipline, and environment in and around a homeowner’s home, while passing on company philosophies. They should also intentionally be modeling and promoting spiritual, personal, and professional growth in each team member.

Core Functions

  • Facilitate weekly one on ones with your team members
  • Facilitate team meetings and hold team accountable for completing work orders according to warranty schedule for results delivered to achieve a world class warranty experience
  • Work with all regional managers to identify recurring issues and help resolve them, while improving our systems and processes
  • Recruit trades and develop relationships with new and current trades and vendors to successfully perform excellent warranty service
  • Stay engaged with the quality and completion of homes as they are handed to the warranty team
  • Work with Regional Management Team to set yearly goals. Help regional management team with monitoring community appearance
  • Required to work along side your detail team members and construction team to help where needed
  • Responsible for growing and maintaining a healthy team environment
  • Must foster an environment of working with your hands and learning new things so the team can become efficient and effective to perform all warranty tasks in house
  • Responsible for all maintenance and appearance of New Home Center property

Role Values

  • Management Skills: Able to balance level of detail with the pace of progress to move things forward, ability to prioritize team tasks as well as time management
  • Relationship Management: Good listener, conflict resolution. Peace maker versus peacekeeper, able to lean into difficult conversations for long-term health, maintenance of relationships with people and partners, stewarding relationships around us
  • Aptitude: high level of intellect or a quickness to learn, teachable, ability to retain information
  • Capacity: The ability to carry a wide arrange of responsibilities and workload, without out affecting one’s health
  • Discipline: Able to uphold set forth processes, and correct unwanted behavior and practices, able to produce set forth behaviors that protect and promote order
  • Ambition: Ability to get things done in spite of adversity, strong desire to improve things, creativity/ability to think outside the box
  • Awareness: Professional appearance, quickly connect, approachable, positive first impression, display self-confidence while initiating eye contact with homebuyers
  • Adaptable: Optimistically embraces change, able to shift through a variety of different tasks, successfully work with a variety of personalities in group work and homeowner interactions
  • Hands On: Loves to work with your hands, desires to learn and become efficient with their craft. This value models the expectations for the entire warranty team

Required Qualifications

  • Five years of construction experience
  • Ability to negotiate prices with trade partners.
  • Ability to manage financial spreadsheets.

Preferred Qualifications

  • Previous management experience

Work Environment and Physical Requirements

  • Office and Field Role
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Frequent walking on uneven surfaces (dirt, concrete, rock, etc.)
  • Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance
  • Most field jobs: Ability to lift 20 - 75 pounds

Hours and Schedule

  • Average 50 hours per week (7am-5pm, M-F)
  • Days and weekends required
  • Travel is occasionally required
  • Minimal travel required for company events and inter-region collaboration

Benefits 

  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance 
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone       
  • Company Training Opportunities    
  • Company-Sponsored Vision Trips  

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