Employee Support Team Overview

To passionately serve by providing employee services as well as people-first strategic insight that supports each company’s mission and the organization’s core values.

Job Summary

Serve and support employees by maintaining and interpreting employee data and information, execute and maintain employee data reports, serve as the “front-line” to employee inquiries and requests, assist with payroll processing, and assist with other Employee Support Team tasks as needed.

Essential Job Functions

  • Maintain accurate employee data and information and ensure confidentiality in the handling of all employee files and information
  • Provide excellent customer service through timely and thorough responses to employee inquiries and requests
  • Execute, maintain, and interpret employee data reports
  • Assist with bi-weekly payroll preparation, execution, and reporting
  • Conduct reference and background checks
  • Process all new hire paperwork and create accurate new hire profiles in all systems
  • Complete all incoming verification of employment requests
  • Process all unemployment claims
  • Maintain and process all employee matching transactions
  • Maintain accurate and current company organization charts
  • Ensure all employee certifications and licenses are current and up-to-date
  • Assist with compiling and filing all government regulated reports such as EEO-1, OSHA 300A, and TWC OES reports
  • Assist in evaluation of reports in order to assist in decisions and creation of employee support team goals
  • Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the employee support team and services performed
  • Assist in new employee onboarding meetings
  • Actively promote and serve as an ambassador for organizational initiatives

Qualifications 

  • Minimum 2 years’ experience with human resources or business
  • Bachelor’s Degree in human resources or business preferred
  • Proven ability to multi-task, organize and balance several simultaneous projects
  • High proficiency in Excel
  • Strong communication skills both written and verbal
  • Effective time management
  • Analytical thinking skills to exercise sound judgment, and ability to identify and solve problems
  • Working knowledge and willingness to work with technology
  • Ability to maintain highly confidential employee files and information

Work Environment and Physical Requirements

  • Works in temperature-controlled environment
  • Vision for near, mid-range and far as well as hearing for low, medium, and high pitch
  • Superior communication skills with co-workers, customers, trade partners and vendors
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Must have a current and valid driver’s license and must be able to be insured by company fleet insurance
  • Must be able to perform all job expectations safely with or without reasonable accommodations
  • Ability to lift 15-30 pounds

Work Schedule

  • 40-45 hours per week (8am-5pm, M-F)
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines
  • Lunch meetings and events outside of normal working hours are required
  • Occasional travel to other company regions or event locations is required

Benefits

  • Comprehensive Employee Benefit Package
  • Employer-Paid Life, AD&D, LTD Insurance 
  • Enrolled into ESOP (Retirement Benefits)
  • Paid Time Off Policy
  • Company-issued cell phone       
  • Company Training Opportunities    
  • Company-Sponsored Vision Trips

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