OVERVIEW

To be intentional at delivering a world class customer service experience to all Betenbough homeowners that will develop and preserve a great relationship with them. 

JOB GOAL

To exceed the expectations of every Betenbough homeowner.

Essential Job Functions

  • Embody our cultural cornerstones: excellence, unity, generosity, and generous stewardship
  • Deliver Betenbough Homes professional customer service to all homeowners
  • Answer incoming warranty calls with proper documentation
  • Build relationships daily with homeowners, trade partners, vendors, and warranty team members
  • Responsible for completion of all warranty repair work performed in the home that you are assigned to
  • Responsible for upkeep and maintenance of New Home Center as directed by warranty manager
  • Inspect all work for quality and completion and have the home owner sign off on your work order
  • Schedule the delivery of necessary supplies
  • Use the computer systems and technologies provided to maintain your work order schedule, as well as to schedule trade partners as needed
  • Develop an organizational system for yourself that allows you to be efficient and responsive
  • Know and adhere to all standards set forth in the Betenbough warranties as well as the 2-10 warranty guidelines
  • Make sure all vendors and trade partners are paid in a timely manner for all warranty work completed
  • Ability to learn and perform technical skill sets such as minor plumbing, electrical, drywall, tile, and other cosmetic repairs

Qualifications

  • Communication - Superior
  • Problem Solving - Superior
  • Time Management - Superior
  • Planning/Organization - Superior
  • Mechanically Inclined - Superior

Work Environment and Physical Requirements:

  • Ability to lift up to 50 lbs without assistance
  • Ability to handle strenuous activity from ceiling repair to floor repair
  • Ability to sit, stand, kneel, bend, reach, push and pull for long periods of time

Work Schedule

  • Typical work week = 45 - 50 hours. 7 a.m. to 5 p.m. Monday – Friday. On call rotation for after hours and weekends.
  • Minimal travel will be required for company events and inter-region collaboration
  • Meetings and events are occasionally required outside the typical work day

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