Team Overview

To bring value by serving our customers, providing technology to help them become more efficient and improve their quality of life.

Job Summary

To lead a high-performing IT Systems team that troubleshoots for today, maintains for tomorrow, and builds for the future. To demonstrate superb competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance, and security. 

Essential Job Functions

  • Offers leadership, coaching, and training to manage a healthy, high-performing team
  • Guarantee the smooth running of all IT systems
  • Responsible for the architectural design, development, and deployment of the enterprise's overall system
  • Participates in planning and designing appropriate technologies to meet or exceed the evolving needs of the business
  • Ensure that users adhere to software licensing law
  • Enabling and assisting our software developers by building reliable and secure systems for the future
  • Manage and improve all information systems policies and documentation including backup strategies, user training materials, network maps, and security policies
  • Ensures architectural consistency and provides technical direction through road-map process, knowledge management, disaster recovery plan development, and testing. 
  • Manage and improve security audits, vulnerability and threat assessments, and improve the efficiency of physical and digital security operations
  • Continually improves operations through routine monitoring of system performance metrics and proactive actions 

Qualifications

  • 8+ years of experience in enterprise IT environments
  • Insatiable hunger to learn and improve systems and processes
  • Creative and relentless problem-solving skills
  • Systematic approach to troubleshooting
  • Excellent organizational skills
  • Excellent customer service skills
  • Familiar with standard concepts, best practices, and procedures in enterprise IT environments
  • Relies on experience and judgement to plan and accomplish goals
  • Works well under general supervision. A wide degree of creativity and latitude is required 
  • Primary office in Lubbock, but travel is required to other regions and to national training events

Work Environment and Physical Requirements

  • Works in temperature controlled environment
  • Vision for near, mid-range, and far as well as hearing for low, medium, and high pitch
  • Superior communication skills with co-workers, customers, trade partners, and vendors
  • Requires physical ability for standing, sitting, crouching, kneeling, frequent walking, reaching above head and below waist
  • Must have a current and valid driver's license and must be insurable by company fleet insurance
  • Ability to navigate hazardous conditions such as frequent moving vehicles, construction equipment, and various construction materials
  • Ability to lift 30-50 pounds

Work Schedule

  • 50 hours per week
  • After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines
  • Lunch meetings and events outside of normal working hours are required
  • Occasional travel to other company regions or event locations is required
  • Position is exempt from overtime 

Benefits

  • Comprehensive employee benefits package
  • Employer paid life, AD&D, LTD insurance
  • Company training opportunities
  • Company issued cell phone
  • Enrolled into ESOP (retirement benefits)
  • Company sponsored vision trips
  • Paid time off policy

Disclaimer: This job description does not represent and inclusive list of all duties encompassed in this position, but rather serves as a tool to assist the employees in this position. The existence of this job description, or any other job description, does not in any way negate "at will" employment status. The Company reserves the right to change the same, including to change, add to, or subtract from the duties outlines, within the sole discretion of the Company at any time, with or without advance notice. 

 

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