About Benson Hill
Benson Hill empowers innovators to develop more healthy, tasty and sustainable food by unlocking the natural genetic diversity of plants. Benson Hill’s CropOS™ platform combines machine learning and big data with breeding techniques and plant biology to drastically accelerate and simplify the product development process. This platform allows for cost-effective and more efficient ways for companies to analyze and make improvements in plant genetics. Benson Hill brings a unique and holistic approach to our product and platform development, as we span a broader workflow involving trait and seed development, genome editing, and breeding all the way to creating better ingredients and varieties that tap a strong consumer demand for more flavorful and nutritious fruits and vegetables. More information can be found online at www.bensonhill.com. Follow us on Twitter at @BensonHillInc.

Our Purpose and Core Values

Our Core Values are a set of common principles we share that are fundamental to our company’s identity.

  • Be Bold!  We redefine boundaries by providing new solutions to difficult problems. Together we are driven to transform the future and will not allow the fear of failure to prevent us from innovating. We voice our opinions, embrace change, and challenge each other to think creatively.
  • Be Inspired! We have purpose in our work-we are curious, engaged, and have fun. We maintain an active learning mindset and are motivated by diverse people and thoughts. We are energized by all innovators and together we aim to make an impact and contribute to building a better world.
  • Be Real! We understand who we are, what we want to achieve, and what it takes to get there. We hold each other accountable through timely, candid, and well-intentioned feedback. Together we engage in honest communication and healthy debate that leads to success through true alignment.

Department Overview

The International Division establishes and executes the go to market strategy for international growth of Benson Hill’s business, as well as owns all international key accounts.  It is driven to build new markets, establish export supply chain capabilities, and to manufacture quality ingredients in a manner that exceeds customer expectations.  The team works cross functionally with R&D, Data Science, Food Science, and Operations to ensure that we execute to meet our financial objectives.

Position Summary

We are hiring a customer success representative to facilitate customer onboarding and engage with our customer base in a manner that builds long term relationships.  This includes managing customer onboarding, processing product samples, and assisting with customer queries. 

You Will:

  • Own the process and execution of sending product samples worldwide
  • Collaborate with the Quality Assurance team to keep detailed records of sample test results
  • Collaborate with Sustainability & Quality teams to ensure on-time certification of products
  • Own customer and supplier onboarding documentation
  • Process orders, forms, applications, and requests.
  • Respond promptly to customer inquiries.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Know our products inside and out so that you can answer questions.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

You Have:

  • High school diploma, general education degree, or equivalent.
  • Ability to navigate challenging situations with composure.
  • Comfortable using computers.
  • Experience working with customer support.

Other

  • Attention to detail
  • Strong Customer Focus
  • Collaborative
  • Ability to focus and work independently with little direction

We have a Total Rewards Package at Benson Hill that consists of more than just your paycheck. Total Rewards at Benson Hill covers Pay (salary and bonus), Health (employer benefit contributions) and Wealth (investments). Some of the perks include:

  • A Collaborative Environment
  • A flexible PTO program with a focus on work/life balance
  • Competitive medical benefits and retirement savings plan
  • FREE Dental and Vision Coverage
  • Education reimbursement
  • PAID parental leave
  • And more….

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