Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.

Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market. 

Come help us bring modern software to modern science.

ROLE OVERVIEW

As a manager on the Customer Engineering team, you will lead the development of solutions critical for the success of our rapidly growing customer base. A great leader for this team will understand how to balance complex customer needs and business priorities, collaborate across Engineering, Product and Customer Experience to ensure quality delivery, and influence future roadmap based on observations of what it’s like to build on the Benchling platform today. See an example of a recent project on our website that describes how the CE team automated DNA assembly to improve efficiency and reduce cost.

RESPONSIBILITIES

  • Build and manage a team of full-stack engineers who develop product integrations and platform extensions to enable complex scientific workflows.
  • Collaborate closely with customer-facing teams (i.e. sales, solutions consulting) to set expectations with customers on scope and timelines.
  • Guide a wide range of internal and external stakeholders through the design, implementation and deployment process.
  • Interface directly with customers as needed to analyze requirements, communicate status, and ensure projects are set up for success.
  • Encourage and facilitate continuous improvement of the team’s tools and processes.
  • Strengthen Benchling’s APIs and improve the developer experience by distilling and communicating learnings from building on the platform to the rest of the Engineering team.
  • Scale capacity to meet customer demand by leveraging third-party staff augmentation.
  • Make Benchling a great place to work by actively supporting career development and fostering an inclusive atmosphere.

Here are some other examples of Customer Engineering projects:

  • Tools to assist with DNA assembly - scientists need to plan which DNA entities should be combined to express a particular protein. They want to automate searching for the possible components of this assembly given desired ratios and what materials are available in inventory.
  • Chemistry tools - Benchling has focused primarily on biology and biotech for the last 5 years, but we are just starting new initiatives to expand our tools to support chemists as well. This involves integrating with external chemistry tools, and is an opportunity to serve a new type of customer and scientific use case.
  • Hardware integration - scientists are increasingly using automation in the lab to perform measurements and manage samples. By integrating Benchling with automated freezers, we are working towards a world where a scientist can perform a physical experiment entirely using software.

QUALIFICATIONS

  • Experience working with customers in an enterprise context (e.g. triaging incoming requests from customers, managing customer-facing timelines and deliverables).
  • Willingness to work onsite in our Boston office 3 days a week.
  • A track record of growing high-trajectory, early-to-mid-career engineers into leaders with company-wide impact.
  • Familiarity with running & supporting infrastructure, ideally using AWS.
  • Experience leading teams that are geographically distributed and consist of a mixture of employees and contractors.
  • Strong writing and communication skills for both technical and non-technical audiences.
  • Curiosity about life sciences!

SALARY RANGE

Benchling takes a market-based approach to pay.  The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location. For this role the base salary range is $186,575 to $252,425.

To help you determine which zone applies to your location, please see this resource. If you have questions regarding a specific location's zone designation, please contact a recruiter for additional information.

Total Compensation includes the following:

  • Competitive salary and equity
  • Broad range of medical, dental, and vision plans for employees and their dependents
  • Fertility healthcare and family-forming benefits
  • Four months of fully paid parental leave
  • 401(k) + Employer Match
  • Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
  • Mental health benefits, including therapy and coaching, for employees and their dependents
  • Monthly Wellness stipend
  • Learning and development stipend
  • Generous and flexible vacation
  • Company-wide Summer & Winter holiday shutdown
  • Sabbaticals for 5-year and 10-year anniversaries

#LI-Hybrid

#BI-Hybrid 

#LI-KW1

Benchling welcomes everyone. 

We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences. 

We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.

 

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


U.S. Voluntary Demographic Questionnaire:

At Benchling we are committed to diversity, equity and inclusion. We understand the value of building teams that represent different identities, lived experiences, and perspectives. We also understand that in order to realize this value, we must be intentional.

To get a comprehensive understanding of our pipeline, we invite all applicants to fill out these demographic questions. Completion of this form is entirely voluntary and declining to provide this information will not subject you to adverse treatment. All responses to this survey will be kept anonymous. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Gender Identity (Select one) *




Do you identify as Transgender? (Select one) *



Ethnicity (Select one) *










Sexual Orientation (Select one) *








Disability (Select one) *




Veteran Status (Select one) *



Veteran Branch of Service (Select one) *









Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Benchling’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.