IN A NUTSHELL

Since we launched with a range of six wallets 13+ years ago, we now release about 50 new products a year (give or take). We’re growing, and our Production team, (key to getting all of these products and those yet to come, out into the world) is searching for a quality specialist to ensure our customers receive products they love and will continue to use for a long time.

Reporting to our Production and Quality Assurance Manager, you’ll be responsible for running our quality control and assurance process. You will oversee the inspection of batches at different stages of pre-production to bulk production, identifying quality issues and reviewing quality reports from both internal and external sources. You will communicate these findings with our overseas manufacturers and internal product development team to mitigate potential issues while maintaining QC documentation and quality data to ensure consistency throughout the product life cycle. Things change quickly and you’ll also be expected to improve processes and support our production team to develop and implement quality systems along the way.

Bring us your sharp eye for detail, passion for quality control and desire for continuous improvement. In return, we’ll provide you with quality products to work with, a great team to work alongside and impactful work.

YOU COULD BE THE ONE IF YOU HAVE…

3+ years experience in a product development or quality control role (soft goods, accessories and apparel industry experience preferred)
Experience working with pre-production samples and bulk sample approval processes upholding quality standards using QC manuals
Experience with quality control methods with an understanding of industry standards, manufacturing processes and product timelines
Strong Excel/Google sheet and reporting skills
Exceptional time management and strong attention to detail
Excellent communication and problem-solving skills
An uncanny ability to pick up potential issues or inconsistencies before they become a problem
The desire to work collaboratively in a team within a fast-paced, agile environment

IF YOU WERE HERE LAST MONTH, HERE ARE SOME THINGS YOU MIGHT HAVE DONE

Examined the initial mass production samples alongside the supplier's final inspection and quality report to identify any disparities or areas requiring improvement according to the Production & Quality Handbook
Noticed some webbing issues and held discussions with suppliers regarding the discrepancies
Collaborated with suppliers to implement a corrective action plan specifically targeting the webbing issues for mass production
Oversaw the approval process for bulk samples, maintaining precise QC documentation and analysed the results to gain insights into mass production quality standards
Worked with our product developer to discuss potential quality issues in a new product and tweaked a process to facilitate quicker identification of such issues for future iterations
Assessed the upcoming production schedule, prioritising styles and colours for QC checks. Ensured alignment with both product quality performance objectives and the timeline for launching new products
Implemented and managed quality control processes, collaborating with suppliers and the quality audit team to ensure that final inspections meet or exceed established quality standards
Examined weekly return reports to identify recurring issues requiring further investigation
Worked closely with the customer experience team to compile and analyse customer feedback, informing ongoing quality improvement efforts.

LOCATION AND HOURS

This is a full-time role based in our Collingwood office.

START DATE

We’re ready when you are!

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

What are your working rights in Australia? (If a Visa holder, please share type, dates and any other relevant details) *

As the popularity of LLMs such as ChatGPT increases, we are seeing more applications that are clearly generated by these tools. We look at your application as a whole to gain a sense of who you are, how you think and how you might approach the role you are applying for. You are welcome to use any tools you would usually use in your daily work (including LLMs). If, however, you want your application to stand out, you will need to add something beyond what these LLM’s will guide you to write. We want to respect your time so please spend no longer than 20 minutes on the questions below. *

In less than 200 words, tell us about a time you recognised a recurring problem in the quality space and how you fixed it.

In less than 200 words, describe a time when you had to implement a new process with an overseas supplier. What challenges did you face, what steps did you take to address them, and how did you measure the impact? *

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.

Product Quality Technologist

Apply for this Job