Junior Support Engineer (Great opportunity to grow into Dev, DevOps, Data roles!)
We are a fast growing and pioneering People Analytics company that transforms employee behavior in the workplace.
Our cutting-edge software and Machine Learning algorithms help businesses analyze the activity in every corner of their organizations to unearth a treasure trove of valuable insights into employee behavior and performance.
We have been recognized by Amazon Web Services and Google Cloud for our achievements in AI, big data analytics, and machine learning. We have also been included in the Forbes FinTech 50, CB Insights AI 100, and Tech Nation’s prestigious Future 50 program.
Our goal is to help businesses achieve better outcomes by developing and delivering data-driven solutions for compliance, CRM, HR and workplace productivity. We also aim to rapidly expand our worldwide customer base to include companies across all major industries.
About the role
The Technical Support Team, at our R&D headquarters in Montreal, services our large and diverse customer base with speed and quality. Reporting to the Support Team Lead, you will be responsible for discovering, analysing, and troubleshooting technical issues. You will use cutting-edge technologies such as Hadoop, HBase, Elasticsearch, and Spark under the patronage of best-in-class engineers and your success will be measured by transparent KPIs. This role will prepare you for more advanced positions in engineering department: Software developer, DevOps or Data Science.
This is a unique opportunity to kick-start your career in a leading technology company with expertise in large-scale enterprise software engineering, AI, and machine learning.
Ideal candidate profile
1+ years experience in technical support;
Able and willing to learn quickly both independently and as an apprentice;
Capable of training others in the same role;
Professional written and verbal communication skills;
Thrives in challenging situations.
What we offer
Innovative, dynamic, and collaborative team;
Bonus for overachieving KPIs;
Fully covered health benefits;
Training and mentoring opportunities.
The selection process
Selected candidates will be invited for a phone interview to discuss their skills, experiences, and interests. Promising candidates will complete a take-home assignment simulating duties comprising the role. Those with the highest demonstrated potential will be invited for a final interview with the hiring manager to discuss their motivations and aspirations.
Behavox is an equal opportunity employer. We are strongly committed to prohibiting discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, sexual orientation, disability, veteran status, or any other status protected by law.