Beeswax created the Bidder-as-a-Service™ concept because we believe that every advertiser should have power, flexibility, and transparency when buying programmatic media, so come join the team and help us take our customers into the next generation of Real-Time Bidding (RTB).

We are looking for a new addition to our team who is looking to strengthen their client-facing skills and their expertise in advertising technology. As a Technical Account Manager, you will help ensure our clients achieve continued success on our platform through your ability to consult on best practices, address their questions, and resolve their high-level technical issues with speed and thoroughness. More importantly, you will help our organization continue to grow at warp speed by providing solutions for scaling such as training materials, process improvements, and easy-to-understand documentation. You will work closely with the Customer Success, Solutions Consulting, Product, and Engineering teams. It is a great opportunity for someone who is passionate about the intersection of technology and media to take their career to the next level. If this sounds like a good fit, give us a buzz.

What You’ll Be Doing:

  • Get deeply familiar with key customers’ use cases and own the technical relationship in order to support their complex needs and ensure their continued success as a subject matter expert
  • Go the distance to troubleshoot customer issues and manage high-level technical issues that require product and engineering resources through to resolution
  • Consult customers on complex technical topics, such as log file setup, API calls to help automate processes, user data integrations, data discrepancies, and custom ad tech architecture and troubleshooting
  • Enhance our ability to scale by creating and updating documentation, creating internal tools, automating repeatable workflows, and/or building innovative processes
  • Own both internal and external escalations and drive them to resolution in a timely manner
  • Work closely with Product and Engineering to provide well thought out requirements into enhancing our offerings from a customer perspective
  • Promote cross-departmental collaboration and help onboard and mentor new team members
  • Become a product and domain expert in real-time bidding (RTB)
  • Manage and own the support queue

Who You Are:

  • Bachelor's Degree
  • 2+ years experience in a technical support role
  • 2+ years experience in advertising technology or digital media buying
  • Knowledge of Javascript, JSON, and HTML
  • Mastery of SQL
  • Knowledge of Python is preferred
  • An eagerness to learn with aspirations for career progression in adtech
  • Excellent analytical and troubleshooting skills
  • Passion for and pride in your work and your customers’ satisfaction
  • Outstanding technical communication, both written and verbal
  • Entrepreneurial spirit with a strong desire to build something great
  • Willingness to challenge the status quo and provide ideas for continuous process and product improvement

More About Us:

  • Beeswax was founded in 2014 and was recently acquired by Comcast’s FreeWheel.
  • We believe in and invest in personal growth and we’ve got the results to back it up: we’ve been recognized as one of America’s Fastest Growing Companies by Inc. 5000, we’ve won several Best Places to Work awards from places like Crain’s and BuiltIn NYC, and our team loves the culture.
  • We value diversity and incorporate many different professional experiences on our teams.

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Beeswax are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.