We are looking for the most talented and passionate individuals that love to work in demanding and international environments. Our business team is passionate, dedicated and highly motivated to tackle the daily challenges of a SaaS start-up. We aim to constantly improve our sales and marketing processes to grow at a fast pace.

As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success

Your Responsibilities

  • Interact with customers of all levels (VPs and Directors) through multiple channels (emails, chats, video-calls, and in-person meetings)
  • Project manage customers through accomplishing a successful implementation
  • Provide coaching and best practices to improve the adoption of Beekeeper and make your customers raving fans
  • Deliver business reviews and reports to align with customer’s business objectives and maximize their ROI
  • Collaborate cross-functionally with Sales, Account Management, Product, Engineering, Marketing, and Operations
  • Contribute to overall improvement of internal processes
  • Be the voice of the customer

What we look for in you

  • MUST HAVE: Native in German and fluent in English
  • Strong written / verbal communication and in-person presentation skills
  • Positive attitude and passionate about customer success
  • Comfortable working multiple projects simultaneously
  • Proven effectiveness with difficult customer situations and expectation management
  • Minimum of 2-3 years of relevant work experience with mid-market customers
  • Eligibility to work in the EU

Bonus Points

  • Working experience in a SaaS company
  • Technical understanding of SaaS landscape
  • Basic understanding of APIs
  • Previous project management work
  • Experience in conducting in-person or online workshops

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organizations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.

We are based in Zurich and Oakland with additional offices in Berlin and Krakow. These locations support companies in more than 150 countries.

To check out of Perks and Benefits, please see our FAQ page

 

 

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