As a Senior Customer Onboarding Manager - Enterprise , you will own and manage a portfolio of customers and be responsible for their overall success.
Interact with customers of all levels (VPs and Directors) through multiple channels (emails, chats, calls, and in-person meetings)
Dedicated portfolio manager of mid-market and enterprise accounts post implementation.
Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new features
Collaborate closely with Key Account Managers to identify expansion opportunities and growth within your customer portfolio
Deliver quarterly business reviews and reports to align with customer’s business objectives
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
Contribute to the overall improvement of internal processes
Be the voice of the customer
What we look for in you
Minimum of 4-6 years of relevant work experience with mid-market or enterprise customers
Positive attitude and passionate about customer success
Comfortable working multiple projects simultaneously
Proven effectiveness with difficult customer situations and expectation management
Strong written / verbal communication and in-person presentation skills
Working experience in a SaaS company
Background in Internal Communication or HR
Technical understanding of HR SaaS landscape
Technical knowledge of APIs, various data PII infrastructures, compliance standards, etc.
Previous project management work
Experience in conducting in-person or online workshops
Fluent in Spanish
Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We help organizations digitally enable their frontline, to boost productivity, quality and safety, and be more agile.
We are based in Zurich and Oakland with additional offices in Berlin and Krakow. These locations support companies in more than 150 countries.
To check out our Perks and Benefits, please see our FAQ page