As the Manager of Customer Success EMEA Enterprise, you will tackle new challenges and help to scale, strengthen and lead the EMEA Enterprise Customer Success team. Your responsibility is to develop and lead a highly skilled team of customer success managers and ensure that our enterprise customers in EMEA achieve their expected business outcomes with Beekeeper. 

Your Responsibilities

  • Lead, inspire and develop a highly motivated team of CSMs, including hiring, coaching, motivation, professional development, and retention. Lead by example to cultivate and maintain Beekeeper culture and best practices within the team
  • Own forecasting, account assignments, processes, and capacity planning focusing on renewal, retention, growth and customer satisfaction
  • Interact with customers of all levels (VPs and Directors) through multiple channels (emails, chats, calls, and in-person meetings)
  • Partner with customers to understand their strategic goals, priorities, and desired business outcomes
  • Execute on all phases of the customer journey, including delivering onboarding, consulting on change management, leading strategy sessions, and partnering with Account Management counterparts on business reviews and renewal touch points
  • Drive usage, adoption and value realization in order to meet or exceed adoption and net retention targets by executing on Success Plans and delivering quarterly business reviews
  • Collaborate closely with Key Account Managers to identify expansion opportunities and growth within your customer portfolio
  • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations
  • Handle customer/internal escalations and deal personally with difficult customer situations and issues. Work with the relevant teams to identify, prioritize and resolve customer issues in order to meet customer objectives and goals

What we look for in you

  • Fluency in written and spoken English and German
  • Minimum of 5+ years of relevant work experience, thereof two or more years of B2B experience working in Customer Success, Account Management, Consulting or Sales in an Enterprise Software context  
  • Willingness to roll up your sleeves and lead by example 
  • Proven leadership and interpersonal skills with the ability to successfully coach, lead and develop a team 
  • Strong relationship skills, supported by strategic consulting skills and technical curiosity
  • Strong understanding of business drivers, processes and delivering solutions that meet customer's needs and expected business outcomes
  • Experience managing a book of high-value customer relationships. Ability to drive customer success and align within complex organizational structures, building trust and communicate effectively with a broad range of stakeholders, from C-Suite Executives to Department Leads to day-to-day Beekeeper users
  • Proven effectiveness with difficult customer situations and expectation management
  • Strong project management skills both internal and external
  • Driven, process-oriented person with the ability to effectively balance competing priorities and make decisions that best support Beekeeper, the team, and the customer
  • Demonstrated ability to handle complex problems in a structured and efficient manner
  • Excellent communications skills, both in written and verbal communications, with the ability to deliver effective group presentations, group facilitation and one-on-one consultation 
  • Tech-savviness and interest in next-generation customer experience technology and products

Bonus Points

  • Working experience in a SaaS company
  • Background in Software Consulting or Project Management for enterprise customers
  • Technical understanding of Frontline Worker SaaS landscape
  • Technical knowledge of APIs
  • Experience in conducting in-person or online workshops

Who we are

Beekeeper believes in the potential of every single employee. That’s why we’ve built the essential platform for frontline workers. We put all company communications and tools in one place, empowering frontline employees to be more agile, productive, and create a safer workplace. 

We are based in Zurich and Oakland with additional offices in Berlin and Krakow.  These locations support users in more than 150 countries. 

To check out of Perks and Benefits, please see our FAQ page

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Beekeeper are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.