Job Description

The Clinical Service Representative (CSR) is a key member who works in conjunction with physicians, mid-level practitioners, office and clinical staff to provide patient care management, administrative functions, and routine clinical procedures in WellStreet's fast paced, high-energy clinical office environment.

Minimum Qualifications 

  • Must be certified having successfully completed an MA, EMT, RN or X-Ray Tech program from an accredited school (one needed) 
  • Minimum of 1 year experience working in a healthcare setting (preferably urgent care or emergency room)
  • Must be proficient in venipuncture and injections 
  • Must be well organized and able to multi-task seeing multiple patients at once in a fast-paced high-volume environment
  • Knowledge of clinical procedures, medical anatomy and physiology
  • Documentation skills and attention to detail
  • Must have a working knowledge of ICD-10 and CPT codes
  • Effective communication and interaction with employers, patients, providers and other colleagues. Ability to use tact and diplomacy appropriate to situation
  • Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner
  • Must be able to be mobile and work various positions (standing, sitting, bending, walking) for extended periods of time
  • Maintain safe, secure, and healthy work environment
  • Ability to participate in initial and ongoing training as required
  • Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful and kind with dealing with patients, visitors, the public and all colleagues
  • Excellent customer service skills
  • Energetic team player
  • Bilingual preferred
  • Responsible for traveling to all locations

Responsibilities 

  • Prepare patients for and assist with examination or treatments
  • Perform triage and obtain vital signs
  • Obtain and document patient history
  • Operate office medical equipment
  • Train & work in the Occupational Medicine Clinic, using current EMR system & abiding by the systems & protocols set forth by WellStreet
  • Understand and enforce standard health care regulatory requirements
  • Collect and maintain all patient and business documents while maintaining confidentiality
  • Responsible for quality assurance program for compliance with CLIA waived laboratory and patient result trackers.
  • Perform office procedures including all general administrative duties
  • Document Electronic Medical Record (EMR) all medical interventions
    • Assure HIPAA and OSHA compliance
  • Routine Clinical Procedures
    • Administer medications and non-intravenous injections  (intramuscular, subcutaneous & intradermal)
    • Perform aseptic procedures
    • Collect routine laboratory specimens including phlebotomy, urinalysis and oral swabs
    • Perform basic laboratory procedures
    • Ability to start an IV, placing a catheter, & splinting a plus 

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