Lead a complex operations team to bring amazing experiences to our customers in a dynamic and fast moving environment. Enable our leaders and associates to do their best work and collaborate with our Enablement and Engineering team to develop processes and products that support the delivery of these experiences.

Beacon

Beacon is a digital supply chain and freight platform.  Our mission is to help businesses simplify and optimise their supply chains with end-to-end visibility, payments, and insights. 

In addition to our supply chain visibility platform, we provide door-to-door freight services across all modes of transport through a growing carrier network which includes more than 100 partners in over 30 countries around the world.

As many of the problems our customers face have persisted for decades, we’re looking for problem solvers, big thinkers and curious optimists to help us build the future of logistics and finance. Since we started in 2018, our London-based team has grown at scale and we’ve opened our first international office in Hong Kong.  

 

What you’ll do

  • Lead a complex operations team to bring amazing experiences to our customers in a dynamic and fast moving environment.
  • Enable our leaders and associates to do their best work and collaborate with our Enablement and Engineering team to develop processes and products that support the delivery of these experiences.
  • Identify and implement consistent KPIs and data that give us insight into the opportunities for improved customer experience and effective processes.
  • Support with development of the organisation as we scale internationally through effective resource planning, hiring and development of our existing team

What you’ll need:

  • A minimum of 4 years managing a complex operations department providing amazing service levels to their customers. (preferably in a logistics organisation).
  • Experience defining and utilising data to understand workflows, bottlenecks and opportunities for improved levels of service for a large operational team.
  • Experience leading, engaging and motivating teams who serve our customers to ensure our teams are happy and enabled to do their best work.
  • Experience managing remote workforce is a plus.

Salary: competitive
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