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Job Summary
As an Associate Account Manager at BDA, you will work in conjunction with other members of the New Business Development team to play an integral role in building and maintaining strong relationships with new and potential clients. Your primary focus will be on understanding clients’ needs and objectives, recommending suitable merchandise solutions and programs, and ensuring the successful execution and on-time delivery of projects. You will collaborate with various internal teams to meet customer expectations and contribute to the overall growth and success of BDA while meeting your clients’ needs.
The role of an Associate Account Manager at BDA is dynamic and customer-focused. Success in this position requires a combination of sales acumen, customer service, relationship building, creativity, project management, product knowledge, organization and the ability to consistently deliver excellent experiences to clients. By fostering strong relationships and providing valuable promotional solutions, the Associate Account Manager significantly contributes to the growth and success of BDA and the clients’ marketing and branding goals.
DUTIES AND RESPONSIBILITIES
• Run special orders from start to finish, including ideation, sourcing, price negotiations, tracking production, and ensuring the billing process runs smoothly.
• Establish or manage and grow new accounts.
• Provide high level of service consistent with team standards for new clients, including quick response times and high quality of work product.
• Work with NBD sales team to set and implement sales strategies for growth of assigned accounts.
• Work within assigned budgets to maintain profitability while offering competitively priced products and services.
• Work with teams to develop creative ideas for external marketing projects, sales promotions, tradeshows, & internal promotions to ensure meeting or exceeding of teams’ sales budgets.
• Research, analyze, and capitalize on market opportunities. Minimize effects of competitive activity when not part of larger sourcing initiatives.
• Encourage overall client relations – exhibit high levels of customer service to ensure smooth operations and long-term client partnerships. Develop positive, respectful, long-term relationships between BDA and clients.
• Build relationships with clients with the overall goal of turning individual special orders into meaningful partnerships.
• Flex to meet the needs of the new business development team, which may include involvement in broader initiatives.
• Provide support to internal partners when accounts transition from NBD target to BDA client partner.
• Perform your job with energy, accountability, urgency, deadlines, and passion.
• Other performance expectations as defined by National Account Director.
JOB SKILLS AND TRAITS
• Self-starter, high energy with strong drive to work hard and excel.
• Good client presentation skills virtually and in-person.
• Autonomy through high responsibility and result driven planning.
• Proven ability to create strong client partnerships.
• Ability to work in a highly efficient and effective team environment
• Strong computer/technical aptitude and knowledge of managing results through computer reports/CRM systems.
• Excellent customer service to both internal and external clients.
• Project management skills as well as an ability to multitask and prioritize.
• Strong problem-solving skills with a bias for action.
• Strong Microsoft Office skills, especially Powerpoint and Excel.
• Eye for current trends and design
QUALIFICATIONS
• 2+ years sales or sales operations experience
• Proven track record of increasing sales through client relationships & development.
• Ability to manage to budgets and expenses. Understand financial aspects of sales role, gross margins, sales reports, etc.
• Previous experience in maintaining, as well as negotiating, with supplier partners
• Previous experience in creative ideation of products specific to client asks
• Prior experience with ad specialty, advertising or promotions industry preferred
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