BAYADA Home Health Care is seeking a Referral Intake Coordinator to join our Customer Care Center located in Parsippany, New Jersey. This is great opportunity for recent grads to join the exciting and growing home health care industry!  We will train the right candidate!

 

While currently a fully remote position, the team anticipates returning to office in September 2021. At that time, the role will become a hybrid of in-person and remote work. However, candidates that do not live within a commutable distance of Parsippany, NJ may be considered for fully remote roles if the candidate has worked remotely before, and/or has successfully functioned in a similar position.

 

As a Referral Intake Coordinator/Associate you will receive and process new referrals being sent in electronically by facilities, medical professionals, and insurance case managers for BAYADA service offices nationwide. Use your top notch customer service skills to help ensure that referrals are handled in a timely and caring manner, so that our clients can receive the best possible care.

 

Find out why BAYADA Home Health Care has received the “Glass Door 2018 & 2019 Best Places to work!", "National Provider’s Best of Home Care Award for 2017” and "Forbes Top 50 companies Hiring for Flexible Jobs"!

 

Hours:  Must have flexibility to work either five (5) eight (8) hour days, or four (4) ten (10) hour days as required. 

Training hours are routinely Monday through Friday, 8 hours per day, until the new Associate is ready to transition to the permanent schedule. Permanent schedule may be 5, 8 hours days, to include one weekend day OR 4, 10 hour days, to include one weekend day. Weekend days may be worked remotely.

 

Salary:  $37,500 / year

 

Responsibilities

 

The Referral Intake Associate will facilitate the coordination of referrals and communications for BAYADA Service offices. Duties will include the following:

 

  • Receive, document & process incoming referrals
  • Ensure all referrals are thorough, accurate and complete
  • Follow up with our internal service offices to ensure timely responses to referral sources
  • Function as facilitator between Case Managers, Client Services Managers, Clinical Nurse Managers and Field Nurses
  • Communicate payer information to our internal Insurance Verification team 
  • Provide excellent customer service at all times

 

The ability to cultivate positive and long-term relationships with referral sources is integral to success in the  position.  This is a non-clinical role.

 

Qualifications

 

  • Bachelor's Degree
  • 1-2 years prior work experience (can include internships); Customer service, call center, contact center, health care experience a plus!
  • Clinical/medical intake experience preferred, not required
  • Strong computer skills
  • Excellent communication skills
  • Candidates that are not local to Parsippany should have worked remotely before, and/or successfully functioned in a similar position.

BAYADA believes that our employees are our greatest asset:

  • Base Salary: $37,500/year depending on qualifications
  • Bonus Opportunity: Following training, up to $250/month based on performance metrics
  • BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program
  • To learn more about BAYADA Benefits, click here

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

About BAYADA

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. BAYADA employs more than 26,000 nurses, home health aides, therapists, medical social workers, and other home health care professionals who serve their communities in 22 states from more than 350 offices, with locations in Germany, India, Ireland, New Zealand, South Korea, Canada, and the UK.

In 2019, Baiada oversaw the company's unprecedented transition to a not-for-profit organization to ensure BAYADA's mission, purpose, and business model would endure, and to help BAYADA realize its vision of helping millions of people worldwide experience a better quality of life at home.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers and qualified applicants will not be discriminated against on the basis of race, religion, gender and gender identity, nationality and origin, disability, sexual orientation, age, veteran status, and experiences.

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BAYADA's Commitment to Diversity, Equity, and Inclusion

BAYADA is committed to creating an environment of diversity, equity, and inclusion (DEI) where all employees can thrive, and all clients can receive high-quality, personalized care. In addition to the EEO demographical information voluntarily requested and collected to help ensure Equal Employment Opportunities, we provide candidates the opportunity to voluntarily share their sexual orientation and gender identity as part of our commitment to help make every employee and candidate feel accepted and included. 

We want everyone to bring their whole selves to work, and we are asking for this information on a strictly voluntary basis to help better understand candidates and employees at BAYADA in order to assist in addressing needs accordingly. Your answers will help us identify improvement opportunities within our hiring process and help create a more inclusive environment. 

Please note participation in answering these questions is strictly voluntary and will not impact in any way consideration for the role for which application is made. Failure to respond to any question will not negatively impact the hiring decision. Hiring decisions are based solely on job qualifications, including skills and experience. Your responses to these questions will not be disclosed to those involved in making the hiring decision and will be maintained separately from the application. These responses will have no impact on the decision-making process for your application. Learn more about our commitment to Diversity, Equity, & Inclusion on our website: https://www.bayada.com/diversity.asp

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