Business Systems Analyst, Temp to Hire - Governance, Risk Management & Compliance

BAYADA Home Health Care is seeking a temporary Business Systems Analyst. This Analyst will be responsible for engaging with business owners in our governance, risk management and compliance (GRC) functions, and providing subject matter expertise and support for a specified set of business applications. The Business Systems Analyst will utilize a solid understanding of assigned managed applications to oversee upgrades/releases, enhancements, business process design, and 2nd level support. 

This role will be temporarily remote, with the expectation of working in our Pennsauken, NJ Global Support Center as of January 2021.

Responsibilities:

  • Demonstrate and communicate the core values of BAYADA and The BAYADA Way
  • Utilize strong analytical and product management skills on a daily basis
  • Interpret customer business needs and translate them into application and operational requirements
  • Develop and maintain business specific knowledge commensurate with applications and functional areas
  • Provide application support by participating in the identification, troubleshooting, and resolution of application issues
  • Develop and maintain the technical skills necessary for application configuration and administration activities
  • Analyze requests for new applications and enhancements to existing applications for impact, cost, benefit, risk, and deployment requirements
  • Analyze application usage and make recommendations to improve performance and usability
  • Coordinate projects, schedules and resources associated with assigned applications
  • Ensure the adequacy and appropriateness of processes surrounding current applications; make process improvements
  • Ensure prompt, high-quality resolution of end-user’s problems, questions, concerns, and issues
  • Complete user requests for basic data extractions and reports from responsible applications
  • Coordinate with IT staff for more complex problems
  • Review incident reports to identify ongoing problems or trends; propose approaches to improving service

Qualifications:

  • Four (4) year bachelor's degree in related area
  • Two (2) or more years of relevant experience with growing responsibilities
  • Excellent customer service skills
  • Understanding of GRC and/or human resource business processes a plus
  • Ability to learn new technologies, software, and technical methodologies
  • Excellent verbal and written communication skills and the ability to discuss technical issues with non-technical audiences
  • Top-notch analytical skills
  • Superior problem solving ability
  • Self-starter and team player who excels at building trusting relationships
  • Ability to use knowledge of applications and business process to fully support customer needs
  • Proficient with Excel

Founded in 1975 by J. Mark Baiada, BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors in the comfort of their homes. Headquartered in suburban Philadelphia, BAYADA employs more than 23,000 field and office professionals who serve their communities in over 20 states from more than 300 offices. BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, or veteran status. EOE.

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