Division Director, Research, Analytics, and Insight

The Role:

The Division Director, Research, Analytics and Insight (RAI) will be responsible for developing and overseeing all aspects of BAYADA’s research and analytic efforts.  This includes developing, executing, synthesizing, and leveraging research, analytics, and other sources of insight.  This role will synthesize insights from quantitative and qualitative data to provide expert guidance on both client and employee outcomes and business performance.  Included in this work will be longitudinal, tracking studies on BAYADA’s client and employee experience; real-time data analytics on key business performance metrics; methodological development and execution of research studies; market and competitive analysis and opportunity identification.  This role will oversee development of research and analytics processes to ensure integrity and rigor of analytic work products. Additionally, this leader will coordinate and have RAI serve as the central repository for all secondary research.

About BAYADA:

Founded in 1975, BAYADA Home Health Care has a special purpose - to help people have a safe home life with comfort, independence, and dignity. BAYADA Home Health Care provides nursing, rehabilitative, therapeutic, hospice, and assistive care services to children, adults, and seniors worldwide.   

 

Primary Responsibilities:

  • Demonstrate, embrace, and communicate the beliefs and values of BAYADA and The BAYADA Way
  • Develop and maintain a working knowledge of BAYADA’s mission, services, people, organization, policies, and procedures.
  • Turn business issues into the right research questions. Pursue and guide the best research approach through qualitative and quantitative insight initiatives to drive excellent, impactful insights that move strategy forward and enable decision making at BAYADA.
  • Serve as the subject matter expert in analytics methodologies and best practices, including measurement, study design, interpretation and communication of analytic results and recommendations.
  • Be knowledgeable about cutting edge research methodologies/technologies including data visualization, business intelligence, and machine learning.
  • Conceptualize, manage and implement data mining and predictive analytic projects from start to finish, including database design, data extraction and testing, statistical model development and performance testing, and implementation and ongoing model maintenance
  • Oversee survey design, field management, analysis and reporting across a range of modalities (phone, internet, and mail) and audiences (employees, clients, etc. ).
  • Communicate strategic and operational analytic concepts and findings to all levels of the organization. This includes developing communication products that summarize conclusions and recommendations from projects, presenting actionable opportunities, and proposing strategic and operational options for debate and consideration by the organization.
  • Analyze market and competitive dynamics in order to formulate robust and timely strategic planning.
  • Consult with key internal stakeholders to ensure organizational research needs are met and all data collection and analytics efforts are streamlined and optimized.
  • Possess excellent project management, working closely with key stakeholders to ensure successful completion of projects.
  • Build and mentor a team of employees to deliver research, analytics, and insight services to the organization.
  • Manage the budget for the Research Analytics and Insight office.
  • Performs other related duties, as required or requested by supervisor.

 

Minimum Qualifications:

  • Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
  • Master’s degree required, PhD. preferred in a quantitative discipline (e.g. statistics, economics or mathematics). Ten (10) years’ experience with five (5) years in management.
  • Strong experience in quantitative research, including survey design and analysis
  • Mastery of all facets of the research cycle from study design to instrument construction to data analysis, insight generation, and change implementation.
  • Advanced analytical and statistical techniques to include multivariate analyses, predictive analytics, and modeling.
  • Familiarity with off-the-shelf online marketing research platforms; Qualtrics a plus.
  • Working knowledge of SQL and relational databases. In-depth knowledge of at least one programming language (R strongly preferred; Python) for data cleaning, manipulation, visualization, and statistical analyses of large datasets.
  • Demonstrated effectiveness at a senior level in planning, leading, organizing, and directing staff, teams, and projects in multiple locations while simultaneously serving multiple stakeholders.
  • High level of accuracy, and attention to detail, with strong analytic and project management abilities.
  • Able to synthesize data and insights from multiple sources to shape impactful insights and presentations.
  • Strong capability to work with multiple stakeholders and peers, and to adapt communication and management style to achieve overall collaboration.
  • Experience with leading and developing a team.
  • Demonstrates a passion for innovative, creative, problem-solving. Self-starter, highly proactive, and collaborative.

BAYADA Home Health Care, Inc. is an Equal Opportunity Employer and qualified applicants will not be discriminated against on the basis of race, color, religion, gender, national origin, disability or veteran status.

 

 

 

 

 

 

 

 

 

 

Apply for this Job

* Required
  

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at BAYADA Home Health Care are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.