People Operation Specialist

About Baubap

We are a fast-growing, Mexican fintech startup with the mission to become the bridge to people’s financial freedom through technology.

We are providing microloans to people in financial need through a fast and efficient process, always treating them with the respect and dignity they deserve.

Our long-term vision is to become the largest inclusion bank in LATAM by 2030.

*We require that the candidate is fluent in Spanish and it's important to be willing to work under the Mexican Central Time Zone.

About you

You enjoy to solve problems through technology. You see opportunities where others see obstacles. You are analytical and love solving problems at their root. You fall in love with the problem, but focus on finding the best solution. You are someone who, before proposing anything, listens to the context, understands the situation, analyzes the problem, and anticipates the consequences of possible solutions. You are motivated and have the optimal sense of urgency, making things happen quickly. You stand out for your attention to detail and for not letting anything slip by. Your organization and planning are impeccable.

You are looking for a place where you can make an impact through your work, you like having clear objectives, and you “enjoy building the bridge as you walk on it”, you are resourcefully and passionate about acting proactively always assuring bringing the best employee experience to others, you are flexible and able to manage several projects at the same time giving them the focus needed but coordinating teams, agendas and projects simultaneously. Fast-paced environments excite you.

About your role

As a People Operations Specialist, you will help us to make Baubap’s processes scalable by creating, optimizing, automating, and improving existing ones as well as those that will come with our growth and evolution.

You will be responsible for ensuring everything runs like clockwork, providing the best experience for our Baubapians throughout their journey at Baubap. You are the person who will create solutions for them and excellence in every interaction.

You will work hand-in-hand with the rest of the People team to provide guidance on various administrative and logistical processes, execute our current and future processes with zero mistakes, and help us evolve its as Baubap grows.

Outcomes

• Develop and Implement Policies: Create and apply policies and procedures that ensure legal compliance and promote a positive organizational culture.
• Data-driven decision maker: Use HR data and metrics to make informed decisions and continuously improve processes and policies.
• Upgrade Our Current Processes: Ensure they are as efficient and automated as possible.
• Provide the best employee experience: Accompany Baubapians through their journey, bringing in hand tools for their work and development at Baubap.

Day to day

• Coordinate the entire onboarding process for new team members and providing all the necessary accesses.
• Keep all current policies regarding internal benefits and onboarding processes up to date.
• Ensure compliance with local labor laws and regulations throughout the onboarding, offboarding, and other proceses
• Continuously review and improve the life cycle events processes to enhance efficiency and employee experience.
• Maintain accurate employee records in our HRIS.
• Generate regular reports on life cycle events metrics, providing insights and recommendations to HR and business stakeholders.
• Prepare and maintain HR-related documentation, including employment contracts, salaries increases, address changes, etc.
• Collaborate closely with People partners, Talent Acquisition team, and other key stakeholders to ensure smooth coordination and execution of HR processes.
• Plan and execute a detailed weekly agenda considering several stakeholders and enablers to make logistics at People exceptional.
• Assisting with various administrative tasks such as purchasing perks and coordinating anniversary and birthday gifts, among others.

Requirements

• Minimum 2 years’ experience working in a Human Resources remote team
• Knowledge of Mexican labor law
• Understanding of payroll and regulations related to labor issues in Mexico
• Excellent communication skills, both written and verbal; (English and Spanish)
• Startup experience
• Tech-savvy (slack, notion, Gsuite, HRIS, excel proficient)
• Attention to detail

Nice to have

• Experience with product vision companies
• Experience with Fintech and fast-growing organizations.

Your skills 

• Clear and transparent communication. Capable to express thoughts clearly, concisely and to the point. Can openly discuss any blockers, and constructively point out areas for improvement.
• Relentlessly resourceful at execution and problem solving. Can make things happen, no matter what. Disciplined, organized and systematically follow through on work. Instead of getting stuck thinking "well, this doesn't work", looks for creative / innovative / outside-of-the-box solutions to fix the issue and move on.
• Sense of urgency. Someone who can operate with a constant sense of urgency (as if there was a large, hungry wolf chasing you), constantly looking for ways to move ahead and push everything around to get to a desired outcome in the most efficient and productive way. You don’t wait around and make things happen.
• Flexibility / adaptability / resilience. Ability to maintain composure and focus despite the constantly changing environment, and adequately adapt to new conditions. You can swiftly change the course of action when needed, and don't get easily demotivated.
• Being self-driven / committed. You require very little guidance and intervention from your leader to move ahead. You can correctly read what the situation requires, and take the necessary action accordingly. If your leader were to disappear, you can still move ahead and make relevant things happen. You act because you want to, and not because someone else is telling you that you should.
• Critical / analytical thinking. Can correctly analyze the root causes of a problem, without getting side-tracked by irrelevant, minor details. Can come to the right conclusion and propose a clear, logical plan of action and don't stay on the surface of things.