Base is the first-ever platform built for assistants and the executives they support, all managed in a dedicated workspace where updates from the tens of tools assistants live in daily can be organized and distributed to executives in an elegant, efficient, and reliable way.

We're disruptive: Assistants work upwards of 10 different tools each day - none of which are built for them. Our platform is the first-ever built for the assistant's workflow. We streamline all of their inputs so they can maximize their effectiveness in their executive support. We believe that every leader should have access to an assistant, and this future of work messaging earned us the top prize this year at NEXT Venture Pitch 2020.

We are looking for a passionate and driven customer success leader who is excited to create something completely new with a high-caliber, mission-oriented team. The ideal candidate will be excited about the opportunity to work with our existing CSM and Customer Support representative to create a user success function that drives further retention and activation of our users. Experience with leading or building a sales function is a big plus. This leader will oversee our Customer Support and CSM functions to own outcomes which impact the business.

If you’ve ever been interested in joining a fast-growing company with seasoned leadership, in a great culture (recently awarded Top Startup Culture by Powderkeg) having significant potential as a key member of our growing team, and working from whatever location works best for you, this is your chance!

Also, if you don’t fit this description perfectly (in particular, if you come from an under-represented group), but you have relevant experience, please apply.

Some of the things we look for:

  • A growth mindset which drives you to constantly learn and improve
  • 5+ years working in a CSM role with at least 2 years in a management/leadership capacity
  • Demonstrated experience building a CSM function which helped a team scale with the business
  • Comfortable collaborating with Executive level leadership and taking ownership of strategic outcomes impacting the business such as: Engagement, Activation, Retention, Revenue, etc.
  • Excellent communication skills
  • You’re self-motivated, comfortable working in an iterative environment, and can take minimal direction to drive to desired goals

Extra Consideration:

  • Experience building a Sales function
  • Experience building a Customer Support function

Our team members can look forward to:

  • A fun, flexible, remote-first work environment with a passionate, mission-oriented team
  • The chance to help establish company culture, best practices, team norms, and foundations of engineering
  • Competitive pay for a growing early stage company
  • Stock options
  • Benefits not typically offered at new startups such as health, dental and vision insurance
  • Unlimited, flexible paid time off (that we expect you to use)
  • Half-Day Fridays
  • Monthly tech stipend
  • The opportunity to work with seasoned leaders experienced in remote work and with an incredible product development team

A few important themes that don’t change for us:

Courageous Help
With humility, hospitality, and openness, we embrace 
challenges as opportunities to significantly contribute to others’ success and happiness.

Thriving Team
We all contribute to a respectful and gracious work environment that encourages high-achievement through collaboration and individual effort, both in and outside of the workplace.

Ambitious Growth
We take great pride in setting, communicating, and achieving challenging goals, and we look forward to exceeding expectations and sharing our story.

In your cover letter, please ensure you answer the following question:
We have a collaborative Productivity Playlist for our EA community. If you could only contribute one song, what would it be?


Base is an equal opportunity employer, and we value diversity at our company. We don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Base are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.