IT Support Specialist 

Columbus, OH  

ABOUT BARK 

Here at BARK, we love dogs and their people. We’re looking to make all dogs happy throughout the entire world (we’re not kidding). Think Disney for dogs -- we make magic for dogs and their people through our products, events, and experiences.

Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to the dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We’ve since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.

THE TEAM 

Being part of the IT team gives you a sense of self-gratification, knowing that the technology and driven processes are cared for by dedicated specialists who treat technology like they would their own dog. The IT team works together to update current processes and implement new solutions to improve BARK’s tech stack. Our personality shines through when collaborating with every team at BARK. When information technology runs smoothly, we are as satisfied as a dog getting a treat.

WHO WE’RE SNIFFING FOR 

We are looking for a Sr. IT Support Specialist who will support the needs of our rapidly growing organization. You will be a key member of the IT Support Organization and will help create, implement, and maintain internal technology systems while supporting the hardware needs of our rapidly expanding headcount. You should be a technology specialist who is solutions-oriented and comfortable working in a fast-paced environment.

KEY DUTIES 

  • Work within the IT Support Team to provide excellent customer service, effective response times, and expert insight into general and sometimes complex support issues.
  • Provide on-site and remote resolution of common IT issues (PC, Mac, Chromebook) and act as local enforcement for non-automated IT security policies.
  • Understand policies and apply them to develop a solution that meets users’ needs and falls within the company policy.
  • Ensure SLAs are met while dealing with customers, completing services, and overall customer satisfaction.
  • Assist other IT support staff with operational procedures and troubleshooting issues.
  • Provide training to all staff on new hardware and software when required.
  • Resolving escalated and Executive support tickets in a timely manner.
  • Create and maintain detailed documentation for systems and processes managed by the IT team, for both end-users and other IT staff.
  • You are/will train to be a subject matter expert on a number of Enterprise IT tools (Google Workspace, Slack, JAMF, Kaseya, BetterCloud, and others).
  • Ongoing evaluation and improvement of existing Service Desk processes and policies.
  • Systems administration of core IT services (on-prem and SaaS), including process automation, configurations, and improvements within these tools.
  • Supporting technical and non-technical stakeholders and accommodating a rapidly growing team.
  • Hardware and software asset management.                                                                                             
  • Staff onboarding and off-boarding, including machine imaging and account creation/configuration.

EXPERIENCE 

  • 5+ years experience in a technical support or helpdesk role
  • Strong customer service background required.
  • Experience with Google Workspace, Slack, Bettercloud and other major SaaS applications.
  • Experience troubleshooting PC, Mac, and Chromebooks for software and hardware-related issues both on-site and remotely.
  • Must be proficient with MDM solutions (JAMF, Kaseya)
  • Experience with IDP and SCIM Provisioning 
  • Experienced in making data-driven decisions

SKILLS & QUALIFICATIONS 

  • Bachelor's degree in Information Technology, Computer Science or relevant experience. IT-related certifications are desirable.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
  • Ability to support physical IT infrastructure (computer, network (Cisco Meraki, storage) 
  • Able to work well under pressure and meet deadlines.
  • Must have a passion for AI and the ability to work with AI-driven technologies

Commitment to Innovation: BARK is dedicated to being at the forefront of artificial intelligence and is committed to driving advancements in this field. We are seeking individuals who share this passion and are enthusiastic about shaping the future of AI. Experience using AI tools is highly valued and openness to learning is a requirement.

This position is a full-time salaried position. It is located on-site at our office in Columbus Ohio. We offer health insurance for both you and your pup, 401k, wonderful team lunches, cold brew on tap, and a dog to pet anytime you wish. 

FOR CO/NJ/NY BASED APPLICANTS: 

  • The base salary range for this position is $75,000-$90,000
  • This position is eligible for equity 

**This compensation range is based on BARKs good faith estimate as of the date of this posting and may be modified in the future. Actual pay for this position will depend on a variety of variables including location, travel, internal equity, experience, education, skills and expertise.

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BARK is an equal opportunity employer.  As a federal contractor, BARK is subject to the provisions of Executive Order 11246 and its implementing regulations, including certain additional requirements to ensure we are recruiting and hiring without regard to discrimination.  To that end, we are required to request demographic information of applicants.  Your participation is voluntary, and your responses (or non-responses) will not affect BARK’s hiring decision.  We appreciate you understanding BARK’s commitment to compliance.

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  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

Veteran Status

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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