Accounts Receivable Analyst (Contract)

Who We Are:

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

Bandwidth’s Global Payments Team is responsible for monitoring and collecting outstanding accounts receivable balances. The Accounts Receivable Analyst would be responsible for implementing collections processes and assisting with operational customer payment improvements. The candidate should be highly organized with strong communication skills and be comfortable working in a fast-paced environment. They should also be able to handle challenging conversations with customers in a professional and empathetic manner. Previous experience in accounts receivable or collections is highly preferred. 

What You'll Do:

• Collect and process customer payments via various methods (e.g. credit card, check, ACH), ensuring timely and accurate payment application to customer accounts.
• Communicate with customers to resolve payment discrepancies and inquiries, providing exceptional customer service and support.
• Generate daily reports on transaction activity, aging reports, account balances, and other relevant metrics, and escalate issues requiring resolution to the Accounts Receivable Analyst Team Lead.
• Collaborate with internal teams (e.g. billing, accounting) to ensure accurate and effective billing and collections processes.
• Assist in the preparation of bad debt write-off recommendations and evidence for management review and approval.
• Continuously evaluate and improve payment processing procedures and systems, implementing corrective and preventive actions as appropriate.
• Actively participate in organizational initiatives and projects to contribute to the achievement of departmental and company goals.
• Maintain a positive and constructive attitude towards team members, customers, and stakeholders.
• Create and/or facilitate the creation of training guides, customer-facing documentation and internal processes.
• Prepares reports by collecting, analyzing and summarizing data and trend
• Assists and advises bandmates on as needed basis with customer payments

What You Need:

• Bachelor’s Degree
• 1-2 years A/R or Professional Collections experience
• At least a year experience in customer service
• Experience in, accounts receivable, banking, or billing, a +
• Self-starter mindset and proactive, able to operate with a high level of autonomy 
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Ability to communicate complex and/or technical information clearly and concisely to all levels within the organization using tact, common courtesy, persuasion and discretion 
• Intermediate - Advanced Excel skills
• Analytical, problem solving, and organizational skills
• Ability to focus, complete tasks accurately and thrive in a fast-paced environment
• Positive attitude is a must!

Bonus Points:

• Microsoft Access, SQL database, Salesforce, Netsuite or Zendesk