Who We Are:

Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are looking for a Regulatory Operations Specialist who is a highly motivated individual looking for an exciting opportunity to join a fast-paced, dedicated team.  Are you wanting to forge a career with a great purpose, make an impact and never stop learning? If you enjoy multitasking, are highly organised, customer-focused, and are a detailed oriented individual, then this is the position for you!

The Regulatory Operations team provides support to the General Counsel. Assisting in the day-to-day operation of a wide variety of tasks, including maintaining and organising files, conducting research, and handling on a daily basis any requests from law enforcement and national regulatory authorities.

What You'll Do:

  • Process requests from the Law Enforcement Authority (LEA) or any requests received by a National Authority.
  • Prepare statistical information and figures in order to submit the information to the National Regulatory Authority (NRA).
  • Drive proactive measures towards customers to ensure compliance with Bandwidth Terms and Conditions to reduce the volume of cases received.
  • Perform applications for numbering resources upon request from internal departments;
  • Actively follow up and engage in regulatory and industry group initiatives for the prevention of numbering misuse.
  • Ensure applicability of internal processes in day-to-day activity.
  • Answering any requests and notifications related to Regulatory reports.
  • Maintain and update the Reporting Manual
  • Querying Bandwidth systems and databases.
  • Manage the invoice process and gain approval from the team.
  • Work with and influence internal departments and teams to pull and analyse data from internal systems.
  • Facilitate the identification, investigation, and resolution of case-related issues identified through analysis of customer data, monitoring reviews, team meetings, and ongoing interaction with the wider team.
  • Maintain the manuals and documented procedures.
  • Support the General Counsel with any task and activities.

What You Need:

  • Bachelor’s degree (Legal would be preferred but any BA Degree will suffice)
  • Personal Interest in the Internet and Telecommunication Industry, experience in this field would be an advantage
  • Good working knowledge of Excel.
  • Strong Analytical skills and Logical in your reasoning.
  • Natural curiosity and critical thinking skills to produce evidence-informed decisions.
  • Ability to work within a team environment.
  • Tech Savvy, know-how attitude.
  • Excellent organisational and time management skills.
  • Ability to be flexible and receptive to changing process demands.
  • Phenomenal communicator: with excellent written, verbal, and visual communication skills with attention to detail.
  • Customer-centric with the ability to understand their needs.
  • Proactive mindset.
  • English is mandatory, any other language is a strong asset too.

The Whole Person Promise: 

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

  • Work Laptop & Mobile phone with a competitive subscription plan, and an internet allowance to support the costs of the Internet at home
  • We contribute 5-8% of monthly gross salary into your private pension, depending on your seniority at the company
  • Hospitalisation & Travel insurance, with extensive coverage and a simple claim process
  • Extensive employee assistance resources, offering advice, and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues
  • 100% transportation reimbursed for journeys done by public transport
  • Meal vouchers, eco-vouchers, and gift vouchers
  • Cycle to work scheme and an onsite gym
  • 24 days annual leave per year and 1 additional day every 3 years. (Please note that the Belgian system grants legal holidays proportionally to the time you have served as an employee in Belgium the prior year)
  • Time-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email
  • Additional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges
  • “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild
  • 90-Minute Workout Lunches and unlimited virtual meetings with our very own nutritionist


Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.


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