Who We Are:

Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services— all backed by Bandwidth’s own nationwide, all-IP voice network—allow us to power the way people communicate, connect, and do business.

At Bandwidth, your music matters when you are part of the BAND.  We celebrate differences and encourage BANDmates to be their authentic selves.  #jointheband

What We Are Looking For:

We are looking for a passionate and talented Telecom Fraud Analyst (3rd Shift, Weekends) to assist with throttling fraudulent traffic across Bandwidth’s Voice and Text Messaging Networks.

The successful candidate opens, solves and closes Fraud/AUP violation related trouble tickets. Monitor network data, identify fraudulent activity and execute fraud mitigation exercises against robo calls, text messaging SPAM, revenue leakage, scam calls and network abuse. Analyze reports, detect patterns, detect threshold crossings, and detect fraudulent anomalies. Engage in fraudulent investigations and escalate to the proper entities. Draft requirements, develop new tools and reports to improve Fraud Mitigation efficiency. Direct/assign team activities, manage days/shifts of team and serve as a team-lead. Responsible for the metrics/measurements and reporting of data to upper management that shows the effectiveness of the whole Fraud Mitigation team, throughout the calendar year.

 

HOURS

9:00 PM - 6:00 AM

Thursday - Monday

 

What You'll Do:

  • Determine fraudulent trends by analyzing data patterns and network behaviors.
  • Prioritize, investigate and act upon fraud related trouble tickets.
  • Analyze reports, call detail records (CDR) and alarms to determine best course of fraud mitigation actions.
  • Conduct investigations of suspected, alleged, or known internal and/or external fraudulent activity to ensure minimal loss to the organization.
  • Open upstream trouble tickets, email and conduct conference calls with abusive customers and service providers in order to convince them to stop, reduce and eliminate their abusive traffic on Bandwidth’s networks.
  • Collaborate with LECs, IXCs and other industry parties on mutual fraudulent events and scams. Support other teams (NOC, Legal, Engineering, Product, Sales) with fraud events, trending and investigations.
  • Open, solve and close Fraud/AUP violation related trouble tickets in a timely manner.
  • Compile & produce fraud related activity reports for immediate leadership
  • Support all products subjected to fraud and abuse 24x7x365 (some nights & weekends may be required)
  • Continuously recommend system improvements, and processes to prevent fraudulent activities. Recommend new software tools used for fraud detection, prevention and reporting activities.
  • Constantly work toward improving incident response times and becoming more proactive in mitigation/preventing fraud.
  • Leads 2 or more Telecom Fraud Analysts in the daily functions of Fraud Operations. This includes shift and “On-Call” assignments, prioritization of tasks, and emergency response assignments.

What You Need:

  • Bachelor’s degree, or comparable industry or military experience
  • 5-8 years’ experience. 5+ years’ experience in fraud identification/investigation or law enforcement. 3+ years of industry Fraud Mitigation experience
  • Solid understanding of telecom and fraud threats, including complex fraud analytics and the identification of traffic/CDR irregularities or abuse. Excellent knowledge of telephony, products and services.
  • Skilled in research and reporting data, including database queries spreadsheet operations and data analysis.
  • Team leadership abilities in prevention, detection, and mitigation of all fraud/AUP violation activities.
  • Professional communication skills (may include with customers, carriers, government agencies, and the public). Ability to prioritize and successfully manage multiple leadership and fraud mitigation tasks and deadlines.
  • High degrees of confidentiality and ethics.

Bonus Points:

  • Understanding of SIP protocol, robocalls, toll fraud, SPAM, international fraud techniques and prevention. Leadership training desired, but not required.
  • MS Excel, Pivot tables, data graphing, data management and security

The Whole Person Promise: 

We make a “Whole Person” promise to our team.  You can have both meaningful work PLUS a full life at Bandwidth.  We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit. 

  • Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability.  Corporate chaplains, EAP and 401K match.
  • Fitness: 90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues.  Nutritionist and personal trainer on-site.
  • Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.

 

Employee and Applicant Privacy Notice

 

  

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Bandwidth are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.