Bandwidth lives for innovation! Our technology powers brands like Google, Microsoft, GoDaddy, Arlo, Netgear, Zoom, Rover and more of the most exciting leaders in technology. Our intelligent voice, messaging, 9-1-1 access, and phone number services— all backed by Bandwidth’s own nationwide, all-IP voice network—allow us to power the way people communicate, connect, and do business.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
The 911 Analyst will successfully coordinate internally with NOC, engineering, dev, CAM, and product teams. Coordinate externally with PSAPs, State 911 Agencies, LECs, Ali providers and Bandwidth customers to ensure the quality and integrity of the Bandwidth 911 data.
What You'll Do:
Troubleshoot and resolve ALI discrepancies, NRF, misroutes, referred by customers, PSAPs, LECs
Contact PSAPs to verify coverage area, contact information, determine Ali provider
Access external LEC 911 ALI databases to load and receive files
Work MSAG validation fallout
Create Address/GeoCode overrides in dashboard
Work with development internal resources to increase capabilities of dashboard
Document processes and procedure for internal and external users
What You Need:
College degree or equivalent work experience in Telephony or PSAP industry
Detailed oriented with strong analytical skills
Knowledge of VOIP, NG911, and Legacy 911
The Whole Person Promise:
We make a “Whole Person” promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.
Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Corporate chaplains, EAP and 401K match.
Fitness:90-minute fitness lunch with a paid gym membership with shuttle service available for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
Volunteer: We have a program dedicated to providing volunteer opportunities to employees, Bandwidthcares.