Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.

Essential Job Duties

In case you haven’t heard us mention it before... We really love our customers! And we are excited to offer an opportunity to join our dynamic team at BambooHR as a Sr. Customer Success Manager! At BambooHR, we are dedicated to providing an exceptional software experience that helps our clients manage their most valuable resource: their people. As a Sr. Customer Success Manager, you will play a crucial role in ensuring our clients not only achieve their desired outcomes using our platform but also receive unparalleled support and service. Our mission is to set them free to do great work and sometimes they need a helping hand to get there. Cue - our Sr. Customer Success Manager! Our Sr. Customer Success Managers will work with customers who are at different stages in their life-cycle whether that be healthy customers, at-risk customers who have low adoption, or low overall health to identify areas they could drive improvements. We take a great deal of pride in delighting our customers in every opportunity, even when something isn’t going right. So as one of the vital heroes in the customer experience lifecycle, you will partner with businesses to work through obstacles, set and achieve goals, and find potential and value for them as they use BambooHR products.

Now let’s talk about a day in the life of Customer Success. You will:

Meet with clients to work through concerns and absolutely obsess over their success
Analyze and recommend ways a customer can improve utilization and increase value from BambooHR features, products, or integrations
Impact increased MRR through Expansion, integrations, and headcount growth
Respond to urgent and high-risk customer scenarios, such as escalations, legal/social media-related issues, etc.
Work cross-functionality to resolve immediate customer concerns and to implement long-term solutions
R&D efforts to plan for scaling Success in the future, which may include dedicated account management

What You Need to Get the Job Done

Ability to conduct strong discovery during client interactions
Be appropriately bold with internal BambooHR interactions and external client interactions
Seek and action on proactive opportunities to make impacts on client accounts
Dive deeper into ‘No’s and provide appropriate rebuttals
Understand and drive individual and team results
Retention mindset
Facilitate being a change champion with teammates, customers, and their stakeholders
Clarity and confidence in written and verbal communication, as well as in presentations
Strong persuasion and negotiation skills

What Will Make Us REALLY Love You

You have experience with the BambooHR software
3-5 years experience in a Customer Success role
Proven experience in persuading clients leading to a change in behavior increasing adoption of the software, and retaining clients
Ability to upsell value of a product, resulting in lead generation
Experience in successful risk mitigation
You have a desire to be a lifelong learner and to instill a learning mindset in others.
Advanced data manipulation in Excel

What You’ll Love About Us

Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
Health Benefits. Medical with HSA and FSA options, dental, and vision.
Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
Give back. Get paid to give your time to the community: ask us about this!
Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
Amazing Office Amenities. We’ve got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks! Ask us more about our office!
In-Person Onboarding! All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters! Ask us more about Bamboo Beginnings!
Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
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