Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week.

Essential Job Duties

Are you an experienced people leader who is an organized professional with a passion for customer success and education? Do you thrive in an environment where your exceptional communication, technical acumen, and research skills lift and lead those around you? If so, imagine working alongside passionate professionals who are committed to providing top-notch customer education digital data solutions, ensuring the highest quality learning experiences for our clients. With a strong growing environment, endless learning opportunities, and the chance to shape the future of digital success and customer education, this is where your expertise will truly shine as a Manager, Customer Education Digital Success at BambooHR!

As a Manager, Digital Success and Customer Education, you will be an integral part of our team as you work to curate, manage, and grow repeatable, scalable digital enablement programs for our customers (users) and customer success teams. The position will work closely partnering across multiple teams including Marketing, Product, Eng, Support and Customer Success. In this role you will also: 

  • Establish strategy plans, and approaches for customer education throughout the lifecycle, including implementation and onboarding, post-onboarding, and expansion stages
  • Drive our Customer Education roadmap and initiatives, ensuring that our educational offerings uncover new initiatives to drive stronger product adoption and user collaboration
  • Launch, and measure impact while analyzing the impact to revenue retention expansion, and user adoption
  • Manage the team of Professional Learning Specialists, coaching and mentoring team members as they facilitate projects both internally and with customers
  • Develop detailed project plan schedules and work breakdown structures to ensure project team accountability aligns with OKRs and KPIs
  • Strategize with the CS, Onboarding, Product, and Marketing teams on product education needs for customers
  • Set clear goals for the team and measure their progress against those goals.
  • Evaluate and continuously improve current KPIs and initiatives that directly improve customer adoption and time to value.
  • Experience in implementing a credential/certification user program
  • Hyperfocus retaining on customers

What You Need to Get the Job Done

  • Experience in building digital, scalable solutions that drive customer engagement
  • A background in Education, Instructional Design, or a related field.
  • Strong understanding of adult learning methodologies and principles of learning science
  • Experience in a SaaS customer organization, working with SMEs, content developers, and internal stakeholders on customer education initiatives
  • 4+ years experience leading a team of instructional designers and content specialists, with a servant leadership and results-driven mindset
  • Excellent written and verbal communication skills, with the ability to convey complex ideas clearly and concisely.
  • Deep project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Experience with learning management systems (LMS) and content management systems (CMS). 
  • Demonstrated track record of successfully partnering across multiple teams (Marketing, Product, Eng, Support and Customer Success)
  • Experience conducting needs analysis to identify gaps in the education content portfolio, alongside proposals to optimize those needs
  • Strong analytical skills and the ability to use data to inform decisions.
  • Proven results presenting to senior leaders and cross-functional partners to educate and influence decision-making

What Will Make Us REALLY Love You 

  • You have experience with the BambooHR software
  • You have a desire to be a lifelong learner and to instill a learning mindset in others. 
  • Experience with credentialing/certification programs
  • Operating in an Agile environment
  • Experience with Course Authoring tools (Articulate)
  • You live by and align with the BambooHR core values

What You’ll Love About Us

  • Great Company Culture. We’ve been recognized by multiple organizations like Inc, Salt Lake Tribune, Glassdoor, & Comparably for our great workplace culture.
  • Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
  • Health Benefits. Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
  • Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
  • Give back. Get paid to give your time to the community: ask us about this!
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
  • Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.

About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here too. We've been recognized as a "Best Company to Work For” and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process.  If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.

For information on California Privacy Policy, click here.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in BambooHR’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.