Baker is the leading CRM for the cannabis industry, helping dispensaries generate more revenue and build relationships with their customers in one easy-to-use platform.  We make smart products like personalized messaging, loyalty, and online shopping to keep your customers coming back. With expertise in retail, technology, and cannabis, we have created an industry-specific tool that allows dispensaries and brands to engage with customers and build brand loyalty through a personalized shopping experience. We are in more than 800 dispensaries across 19 states - with the support of 55+ amazing employees.


Who You Are

Ideal candidates will take pride in being fast learning, detail-oriented, efficient, proactive, disciplined, hard-working, and team-collaborative - just to name a few. You should be comfortable working within a team structure, as well as being an individual contributor.


The Role

We are looking for qualified candidates to fill a mid to senior level quality assurance position. You will be responsible for testing new product features before release to the public. You will be expected to run through pre-scripted user stories, and log successes and failures of the product functionality. You will be working with our product team to ensure that all development work is accompanied by a testing plan before being released to production.  In addition, we are looking for individuals to assist with bug triaging process and act as a liaison with Support on technical support requests.


Role Responsibilities

  • Create comprehensive test plans to ensure sound quality testing

  • Manually test the functionality of Baker products and features

  • Dynamically adapt test approaches to the context of each project

  • Perform exploratory testing

  • Develop and execute test cases and document results

  • Log clear, reproducible bug reports

  • Work with product and dev to ensure timely testing coverage according to project schedules

Role Requirements

  • Experience in a product-related, software development-related, or QA role

  • A curious and skeptical tester’s mindset

  • Methodical and meticulous nature

  • Software testing experience on web/mobile applications and/or APIs

  • Ability to follow direction, take ownership of assignments, and work well with others

  • Ability to communicate with technical and non-technical people at various levels

  • Ability to operate in situations with ambiguous or incomplete information

  • Strong critical thinking and problem solving skills

  • Ability to manage multiple activities and projects at the same time

Nice to Haves

  • Experience in startup environments

  • Experience with automation tools and process

  • Experience in establishing and growing a team in a previous role

  • Past experience in cannabis industry, i.e. technology, agriculture, infrastructure, retail, etc

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