Carbonhouse, a division of AXS /AEG has been creating event-driven websites promoting engaging and interactive experiences for live audiences since 1999. Not only are our solutions beautiful, but we’ve established the best practices for innovation across the live industry.

With over 300 venues and sports team clients world-wide (including The O2 London, STAPLES Center, Barclays Center, the arenas of dozens NHL & NBA teams, and some of the most historic performing arts theaters in the country), our sites are visited by millions of people each year. That’s millions of reasons to join our team. Visit http://www.carbonhouse.com for our full portfolio.

The Role

We are looking for a talented web content coordinator to join our team in Charlotte, NC. The Web Content Specialist is a key new position in assisting our clients in the support of their carbonhouse website including troubleshooting, training, and technical support. Position will be key liaison once a project launches between client and internal team communicating client feedback and issues. 

What makes carbonhouse unique

  • Our solutions have been developed in-house exclusively for the events and venue industry
  • Not only will you get to work with some of the largest sports and entertainment brands, but you’ll also get to enjoy live events with retreats to concerts and sporting events.
  • carbonhouse team members stick around! Average tenure is 8+ years
  • Budget available for on-going learning and talent development through training and conferences
  • Flex hours with Hybrid Work Environment in Charlotte, North Carolina (#6 best places to live US News & World Report)

What you’ll be doing:

  1. Collaborating with internal teams (project management, design and development) as needed to ensure accuracy, consistency in assisting with client support requests.
  2. Working with website development team on technical issue resolution and enhancements, such as data capture, design and user experience adjustments.
  3. Monitoring website metrics to produce reports and metrics on website effectiveness, create tracking codes to ensure external traffic is attributed appropriately based on source as well as stay up-to-date on the latest web technology, online marketing trends and competitive activities in order to recommend future website enhancements for clients.
  4. Coordinating various digital projects, including, but not limited to meeting project timelines, communicating and coordinating with key stakeholders, and providing project status updates.

What we hope you’ll bring:

  1. 2+ years’ experience with Content Management Systems (CMS)
  2. Basic understanding of HTML code
  3. Basic knowledge of SEO (Search Engine Optimization) principles, accessibility and best practices
  4. Basic knowledge of Google Analytics and other web analytics tools
  5. Experience with support tools such FreshDesk/Zen Desk preferable
  6. Ability to demonstrates creativity and strength in the face of change, obstacles, and challenges.
  7. Adapt to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities.
  8. Seeks exposure to new ideas and perspectives.

We’re an equal opportunity employer and hold diversity dear. We never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status. 

NOTE: We continue to look for ways to create a safer work environment for everyone and will now be requiring all full-time employees to be fully vaccinated against the COVID-19 virus by October 4, 2021. Exceptions will be made for those with approved medical, disability or religious exemptions or unless prohibited by local law.

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