Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
Axon is expanding into New Markets and is growing our team! We need a high energy, process focused Sales Order Coordinator to work with internal teams at Axon and support a streamlined customer order experience. In this role you will coordinate processing of all opportunities and facilitate implementation of New Markets specific requirements into Axon processes. You will serve as the conduit between sales, program management and our internal teams to ensure efficient execution of orders, compliance to customer requirements and adherence with internal policies and procedures.
What You’ll Do
Location: Remotely from the United States. Scottsdale, AZ or Boston, MA are highly preferred
- Build strong relationships with sales partners, customers, and other key stakeholders across the business.
- Assist in complete processing of New Markets opportunities; auditing for consistency and accuracy from quote to purchase order.
- Ensure customer and business alignment throughout sales process on matters including but not limited to, quoted deliverables, invoicing, and final contracts in Salesforce while meeting customer requirements and Axon process needs.
- Build out and maintain sales enabling collateral, as needed, to support internal and external program comprehension, fiscal scheduling, and overall purchase justification.
- Assist in the development and execution of account strategy by collaborating with sales team to deliver stronger, more relevant, and more tailor-fitted value propositions.
- Perform in-depth analysis on present customer contract and performance data to draw out insights and recommendations on current and future sales opportunities.
- Participate in deal reviews with Sales/Sales Leadership to help drive account-level strategy on pricing/deal structuring.
- Act as a trusted advisor to the sales team and enable the selling motion through advocating for what is in the best interests of the business, and proactively working to remove commercial blockers.
- Work cross-functionally with multiple departments Leadership, Legal, Finance, Customer Success, Order Status, Quoting, etc. to ensure smooth deal execution.
- Develop strong knowledge of go-to market strategy, internal system and product limitations in order to remove points of friction on complex and highly customizable sales.
- Assist in troubleshooting operational issues as they surface, and work cross-functionally for workarounds in the short-term, and propose changes to fix root causes in the long-term.
What You Bring
- Bachelor’s degree or equivalent applicable experience.
- 2+ years of relevant order entry experience
- Ability to learn on the go, be a self-starter
- High attention to detail
- Exceptional organizational skills
- Demonstrable track record of working within defined processes (turning complexity into process)
- Ability to manage to and communicate with group of 10+ stakeholders
- Ability to work cross-functionally in groups and understand complex workflows
- Intermediate MS Office skills
- Customer-centric attitude
- Ability to work both individually and collaboratively in a fast moving and often ambiguous environment.
- Ability to frequently juggle multiple high-priority deadline-driven projects at once
- Prior experience with Salesforce
- Understanding of state and local government purchasing a plus.
- Concern for high quality deliverables and deadlines
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: The compensation for this role is made up of an uncapped commissions and a starting base pay between USD 59400 in the lowest geographic market and USD 89100 in the highest geographic market. On average, the national commissions target for this role is USD 28500. The actual base pay is dependent upon many factors, such as: experience, training, transferable skills, work experience, business needs, and geographic market demands and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
