Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
At Axon we Aim Far with a mission to protect life and make the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As an IT Endpoint Engineer, you will be at our front line and in the most outwardly facing position within our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.
What You’ll Do
Location: Ho Chi Minh City (Hybrid working policy with 02 days in the office)
- Provide escalated support to our internal IT team for issues by troubleshooting and applying knowledge via support calls, service hub tickets, email requests or other channels.
- Research existing and emerging hardware and software technologies to determine capabilities and cost-benefits relationship, and develop ongoing computer systems solutions that meet performance and budgetary requirements
- Support development and implementation of new software & system technologies within a large systems environment by advising on design concepts and changes, implementation strategies and deployment timelines
- Demonstrates ownership of multiple IT Support systems or services (ex ABM, JAMF, Ivanti, Okta, Zoom....)
- Able to complete projects smaller independently
- Adheres to change management protocols when implementing solutions to ensure compliance with operational requirements for security, performance, reliability and scalability.
- Create thorough documentation records of design specifications and instructional manuals as necessary to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems
- Actively working Infosec VRR’s and meeting 70% or better SLA on VRRs assigned to IT Support (this will raise 10% annually, current SLA is 53% past due or all of IT)
- Act as mentor for Jr/Sr Support Tech and as technical endpoint escalation on office build outs in their region (will require travel for some setups)
- Scopes, designs and implements M&M project work
What You Bring
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-2 years of experience in a technical support role.
- Strong knowledge of computer systems, networks, and IT components.
- Excellent problem-solving, critical thinking skills and communication skills, both written and verbal.
- Familiarity with Windows, Linux, MacOS operating systems.
- Demonstrated experience managing cloud-powered productivity platform (ex: Microsoft 365, Azure, Google Workspace, GCP.... )
- Demonstrated experience managing endpoint/device management platform (ex Jamf, Intune, Ivanti... or other similar)
- Strong knowledge of SAML, OAuth, other authentication protocols, user provisioning, role-based access control (RBAC), and access management.
- Proficient in scripting languages such as PowerShell or Bash.
- Ability to work well in a team and independently.
- Ability to handle multiple tasks and prioritize work under pressure.
Benefits that Benefit You
- Medical and Dental Insurance
- Vision Insurance
- Robust Paid Time Off policy
- Bonuses
- Lunch allowance
- Cell phone stipend
- Free LinkedIn Learning account
- Access to 24/7 online emotional and mental support
- Gym membership
- Free parking
- Stocked fridges and pantries - free coffee, cold beverages, snacks
- Annual Company Outing Trip
- Monthly team social activities
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
