At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
You will be responsible for processing returns and completing triage. Processing customer returns to ensure rapid and accurate resolution. Enter customer information, symptom codes, etc. in company systems. Perform troubleshooting to identify symptoms. Ensure proper documentation and organization of return equipment to protect customer property. Assist with developing continual improvements to the Global Returns process. Provide support to Operations, Customer Service, and other departments for responding to customer return inquiries. There may be occasions where you need to attend a customer’s site to support the returns process. You must be willing to travel, this will be including overnight stays.
What You'll Do
Location: Daventry, UK
Reports to: Global Returns, Senior Supervisor. Working under the Lead Global Returns Technician.
Receiving inbound returns
Data Entry
Technical triage of returned devices
Conducting data recovery
Device destruction
Individually contributing to the Quality databases
Potential onsite customer visits
What You Bring
More than one (1+) year of professional experience
Basic computer and data entry skills required including Microsoft Word
Attention to detail and ability to work with numerical and alphabetical filing required
Ability to understand basic electronics concepts
Electronic Devices troubleshooting skills
Team player, supportive, and positive attitude
Goal oriented and a self-starter with excellent organizational skills
Must be able to work in a warehouse environment including lifting and moving boxes up to 25kg
Need to have lived in UK a minimum of 5 years to meet security vetting needs
Benefits that Benefit You
Competitive salary
Paid parental leave
Health Insurance contributions
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.