Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you ready to make your mark on the world and save lives? Does the thought of bridging the gap between citizens and public safety professionals excite you? Do you enjoy working with a team to develop new business in a market that is exploding? In a world where Public Safety is becoming an ever-increasing challenge, we are building the future by bringing new technologies to the Public Safety arena. We are a company of passionate people with the noble mission: to protect life, capture truth, accelerate justice and make communities safer. Are you a self-starter who loves problem solving and helping customers find solutions? If so, being our Regional Support Manager is perfect for you!

As the Regional Success Manager (RSM) for Germany, Switzerland and Austria, you will be tasked with driving customer success and adoption of TASER® and Axon products/solutions, with the objective of successful implementation and use of our technology for the Public Safety and adjacent sectors in the region. To accomplish this objective, you will be responsible for working with the Country Manager, Sales and Engineer teams and the in-country partners and distributors to support our customer base.

Successful RSM’s are technology-savvy individuals that partner with our customers and demonstrate how our products improve their daily workflows. Given how critical your role is, you will also be ready to be called on by police services for help at any moment. You are the “boots on the ground,” and primary point of contact helping find solutions for our customers.

Your Day to Day

  • Follow-up on all requests submitted from customers.
  • Work closely with the sales team to support existing customers.
  • Work with local partners and distributors to drive product adoption and customer loyalty.
  • Develop the knowledge base of our distributors and bolster public perception of our products.
  • Manage support tickets and repair requests by working with internal teams to drive successful resolutions.
  • Willingness to travel up to 20% if required.
  • Coordinate and schedule regular calls with existing customers.
  • Proactively look out for customers’ business, suggesting new and innovative ways to keep them succeeding with Axon products.
  • Provide excellent customer service and technical support daily to our largest customers making sure their expectations are exceeded.
  • Develop and maintain client relationships to help drive revenue growth.
  • Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities.
  • You have high availability and will assist customers if any issues occur outside of normal business hours.

What You Bring

  • Experience in a customer facing technical support (troubleshooting) role with a strong understanding of customer success in territory.
  • Tactically focused on managing customer loyalty and product adoption.
  • Mission driven mentality, highly motivated, with a drive to own it and execute on tasks autonomously.
  • Fluent in English and German (being native German) with strong communication skills (written and verbal). French is also a valued extra.
  • The ability to work with all levels in an organization effectively and build strong partnerships.
  • Strong and proven track record of successfully managing customer relationships and technical projects.
  • Proficiency in Software as a Service value propositions, Cloud providers/solutions, Virtualization, Storage.
  • Strong computer skills - proficiency in MS Office (with Microsoft Windows OS, Microsoft Networking and Active Directory), CRM, and collaboration tools (i.e. Salesforce, Trello, etc.). Ability to quickly learn other programs (e.g. Quip, Slack etc.)
  • Strong troubleshooting experience, searching logs problem definition and root cause analysis.
  • Familiarity with routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies.
  • Basic knowledge of computer hardware, operating systems, and storage devices.

Preferred Qualifications & Experience

  • Technical Degree.
  • Prior military or law enforcement experience is an asset.
  • Customer Success or Service Management experience in the public safety or defence sector is an asset.
  • JIRA, and Microsoft Dynamics knowledge.
  • Knowledge of CCTV, VMS, and IP cameras.
  • Experience working closely with a sales and support team.
  • Unmatched analytical, strategic and creative problem-solving skills.
  • Detail oriented with excellent organizational and time management skills.
  • Experience working with longer sales cycles to Government, Major City or Enterprise-level customers with rigid procurement processes.
  • Cultivating existing projects and qualifying new opportunities.
  • Assist in training and customer support for implementations and trials.

Benefits that Benefit You

  • Competitive salary and pension scheme
  • Remote working enablement and flexibility
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.


Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.