Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Training Specialist, Software Services

Join Axon and be a Force for Good

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.

Your Impact

At Axon, we build connected devices such as body cameras powered by an industry-leading digital evidence management, records, and computer-aided dispatch platform. Our hardware, software, and training platforms bring security, efficiency, and transparency to law enforcement and are enabling us to truly change the world. The Axon business is growing rapidly, and we are looking for a dedicated and proven Training Specialist to join our Customer Implementation Services Team in Axon’s Professional Services Organization. You will be a key builder, shaping how we enable and scale the capabilities of our public safety partners as they lead the way to use digital transformation to protect life. The programs that you develop will have an impact on thousands of public safety organizations around the world.


What You’ll Do

Location: Remotely from United States.
Reports to: Sr. Director, Training and Customer Support
Direct Reports: 0
Travel is required estimated 70-80% monthly

  • Be part of a team that consults with product engineers, program managers, and our clients to build public safety software implementation programs that support the successful implementation of Axon software systems.
  • Partner with our public safety client agencies to understand their business processes, organizational needs, and how our products achieve their digital transformation objectives
  • Serve as an advocate for very diverse client agency needs throughout the project implementation life-cycle
  • Employ your creativity to ideate an approach that is both customized and standardized for agencies with differing ways of serving their communities
  • Partner with SMEs across the company and within the client agencies to chart testing plans, learning assets, deployment schedules and project mitigation solutions that enable our clients to optimize the use of Axon’s rapidly developing platforms
  • Build tools that support our clients to successfully manage and navigate the digital transformation journey within their own agencies
  • Serve as a key advisor and contributor on everything from business requirements definition, to agency communications, and deployment planning
  • Work on the front lines everyday supporting multiple public safety agencies to transform the systems at the core of their daily operations
  • Consult with Project Managers and clients to track issues, risks, and impacts to their business processes, determine mitigation strategies, and define how to incorporate into training and/or deployment plans
  • Design, develop, deliver, and maintain training strategies, plans, and instructional materials/program deliverable for customer software deployments using effective instructional design methodologies and technologies
  • Ensure consistency of change management in deployment strategy and training approach, implement standard operating processes, and drive continuous improvement within our team
  • Partner with subject matter experts to clearly define learning objectives and content required for training programs
  • Communicate testing plans, training plans, activities, and outcomes to appropriate internal and external stakeholders
  • Stay ahead of product updates, updating content as our products evolve
  • Partner with key stakeholders including Axon Academy on the development of eLearning training assets and delivery via Axon’s learning management system
  • Partner with the product engineering teams to assess content, system developments/customizations to maintain testing/training materials, and update for clients as needed
  • Be a product subject matter expert (SME)
  • Perform other related duties as required or requested

What You Bring

  • Bachelor’s Degree or equivalent experience
  • 5+ years of management experience in a public safety/law enforcement agency operation or with a public safety software product vendor for public safety agencies
  • 3+ years of experience designing, delivering and/or managing public safety software testing, training, and/or implementation projects
  • Familiarity with ERP project management approaches, tools, and phases of the project lifecycle
  • Experience with government agency change efforts
  • Exceptional communication skills both written and verbal
  • Exposure to software development and continuous process improvement processes
  • Proven success in transforming raw content into informative, engaging, and compelling learning experiences
  • Ability to write effective copy, instructional text, internal/external communications, audio scripts/video scripts
  • Exceptional project management and organizational skills
  • Demonstrated ability to partner across teams/functions to deliver results
  • Must be a team player; able to shift priorities as business needs change
  • Strong analytical, problem-solving, and decision-making capabilities
  • Excellent oral, interpersonal, and written communication skills
  • Superior attention to detail
  • Ability to be flexible, multi-task, prioritize, and manage multiple activities simultaneously in a fast-paced, changing environment
  • Strong team player with the ability to take initiative and work well independently
  • Government agency and/or public safety agency experience, law enforcement or emergency dispatch experience strongly preferred
  • Experience with any and/or all of the following:
    • Enhanced 911 (E911)
    • Next Generation 911 (NG911)
    • Computer Aided Dispatch (CAD)
    • Geographic Information Systems (GIS)
    • Automatic Vehicle Location (AVL)
    • National Crime Information Center (NCIC) and Land Mobile Radio (LMR).

Benefits that Benefit You

  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, Dental, Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

 

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

 

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.