Purpose of Position

Reporting into Internal Operations (“IntOps”) Team Leader, the Administration Assistant will complete a variety tasks (regular and ad hoc) to support the effective running of the Platform Services business unit.
Working alongside a small team of other Administration Assistants, they will build up a reliable interface to the central finance departments, customer support and customer service teams. There is an expectation of swift resolution of tasks that are assigned, to the highest standards.
The Administration Assistant may be the last direct point of contact for many Platform Services customers, therefore they must provide excellent customer service, leaving a lasting good impression of Awin to pave for any future re-introduction.

Key Tasks

Administration of customer offboarding steps
Manage and resolve more complex invoice related queries & payment issues (including re-instatement of Direct Debit)
Assist with the seamless transitioning of customers between platform plans/service to self-service
Process contract addendum/amendments
Monitor outstanding payments and maintain minimal levels of bad debt. Working closely with the Customer Success Team Leader where required
Maintain a focus on helping to achieve the departments OKRs.
Other tasks will include adhoc support such as helping with ASC audits, production of Look Books, helping update content assets etc.

Skills & Expertise

Two languages: English and German (both fluently)
Fast learner and eager to deepen knowledge and understanding
Excellent organization and coordination skills
Extremely reliable with a strong focus on processes and details
Confident and excellent communicator (both towards clients and other departments)
Shows resilience and patience when faced with high pressure/demanding customers
Highest level of communication and customer service skills.
Prior customer support experience is an advantage

Our Offer

Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.  
Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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Administration Assistant with German (f/m/d)

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