Purpose of Position
As a Client Services Director (France), you will be accountable for the overall management and development of all account management services at Awin in France.
Reporting directly to the Regional Managing Director you will be an integral part of the company and the Senior Management Team. You will be an experienced leader of a large team and a manager capable of leading and inspiring a diverse set of teams towards a common objective. You will have excellent communication and negotiation skills and evidence of successful and innovative contributions to affiliate marketing. You will have a proven record of managing account management teams within digital marketing, to gross profit, EBIT, and cost targets as well as case studies of how you have achieved positive customer feedback for a client-facing team within a digital marketing environment.
For this role office presence in Paris is required at least 2 days per week.
Key Tasks
- Overall responsibility for the delivery of all client-facing service across the Company
- Overall responsibility for leading the Client Services team in its work, and ensure you set an example for every member of the team at all times
- Drive client service excellence through the entire Client Services team, ensuring Awin delivers high customer satisfaction in all aspect of our client facing work
- Set Client Services OKRs which ensure alignment with the France and Global strategies, and work with the managers to ensure their strategic direction and OKRs also feed into this
- Support the Client Services teams to develop client specific strategies and associated tactics to drive growth and development for the major clients in each team
- Monitor client satisfaction levels across the Company and address these issues where required
- Ensure each Client Services team is set-up to maximise the revenue potential from its client base and retain the major clients within its client base
- Ensure all Client Services teams are set-up to handle both the Company’s existing client base and its new business pipeline
- Provide strong and relevant leadership, coaching, mentoring and troubleshooting to your direct reports and, where necessary, the staff generally
- Provide direct supervision, development and management of your direct reports to ensure that effective client management is being fully realised
- Ensure that the knowledge of the Client Services team within the industry is maintained and enhanced to meet the needs of the market
- Act as a leader for the Client Services team, ensuring all staff members understand what is expected of them, have clear progression routes for strong performance and understandable objectives
- Create a great place for people to work that is desirable, professional, creative, functional and attainable. Encompass Awin’s desire to create a market-leading work environment
- Attend Commercial meetings and pitches where Client Services input is required
- Understand and convey key industry developments to the department
- Representing the network externally via the creation of content and delivery of presentations at industry events
- Taking responsibility for senior-level projects within the company when required, and being ready to play an active role in the progress of company-wide initiatives
Skills & Expertise
- 6+ years of online professional experience (at least 3 of which being at a senior level within performance marketing)
- 4+ years working within an affiliate marketing network
- Proven senior level relationship building, both internally and externally
- Strong leadership experience managing or leading a team of 25+ people
- Hands-on management and coaching experience of a large team
- Track record of developing services and/or account management SLAs within digital marketing
- Show true passion about servicing our clients on a daily basis and the delivery of customer delight
- A strong focus on results, continuous improvement and innovation
- Real commercial orientation and strong strategic awareness
- A credible client background with solid marketing and advertising credentials
- Knowledge of e-commerce, web technology and online marketing concepts, industry trends, etc
- As a Client Services Director you will be expected to demonstrate and be a role model for a range of skills. Ultimately you will be responsible for the guidance and development of your teams, it is essential that you are a great communicator, able to inspire your team and spot potential.
- Excellent understanding of Online Performance Marketing and superior knowledge of the affiliate marketing sector, trends, changes, competition, and strategic priorities
- Excellent presentation skills and ability to build rapport with the most difficult of clients
- Strong negotiation skills
- The ability to treat people with the strength, empathy, detachment and severity required of managing a large team
- Excellent analytical and numerical ability
- Results driven and passionate about Awin Group brands and its success
- Self-motivated, ambitious and initiative-taking
- Confidence and ability to work in a fast-paced and dynamic environment
- Ability to work harmoniously, collaboratively and effectively as part of a senior management team
- Fluent in verbal and written French and English
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves
- Flexi-Office: We offer an international culture and flexibility through our Flexi-office and hybrid/remote work possibilities to work across Awin regions
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
