Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. In support of our mission, we are seeking a Technical Program Manager to join our Technology team. 

Want to help us transform the travel experience? The ideal candidate will have experience with 2+ years in the E-commerce/Retail industry and 6+ years in managing large engineering projects and programs. You will report to the Vice President of Engineering and will be hybrid with a quarterly in-office attendance required and determined by your manager.

As a company that values diversity, equity, and inclusion, Away seeks individuals of all backgrounds and experiences to apply for this opportunity. We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is too. Through initiatives like our Employee Resource Groups, anti-racism training, and bias prevention initiatives, we’re building the cultural foundation that gives people the emotional and physical space to bring their authentic selves to work.

What you’ll do:

  • Oversee large engineering projects and programs that are highly technical & cross-functional in nature

  • Provide hands-on, end-to-end program management from inception to release while maintaining the project team's focus on delivering the optimal outcome

  • Partner with engineering leads and product managers to translate requirements and specifications into comprehensive execution plans

  • Manage milestone mapping, prioritization, and communication to facilitate project collaboration

  • Provide visibility to the team’s work and priorities through strong communication practices

  • Identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company

  • Manage technical dependencies across multiple teams, functions, departments, and stakeholders

  • Remove obstacles that slow down or prevent project teams from delivering on project goals

  • Demonstrate technical knowledge to drive technical trade-off decisions

  • Work closely with engineering directors, managers, and cross-functional teams to get quality products and new features built, tested, and released

  • Work closely with the legal and regulatory arms of the company to ensure any compliance and legal requirements are captured accurately

  • Work across functions to build and integrate with third-party systems to launch software that meets Away’s digital business needs.

  • Facilitate communication of project status and remove impediments within the engineering org (e.g. between App, Data, SRE, and QA)

  • Develop strong partnerships with key functional stakeholders to drive focus on business goals

  • Propose capacity changes and maintain the forward plan and roadmaps

  • Leverage Key Performance Indicators (KPIs) to inform progress against the roadmap

  • Provide monthly program reviews and updates to the engineering leadership team

  • Facilitate the prioritization of ad-hoc requests and changes in program management scope

  • Identify opportunities to improve program execution and increase future project delivery through process improvements

  • Drive postmortem learning and sustainable improvements over time

  • Partner with the VP of Engineering to shape how longer-term pieces of work are delivered and how project statuses are reported.

Who you are:

  • 6+ years of progressive technical program management experience

  • 3+ years of experience working directly with agile teams

  • 2+ years experience in e-commerce / retail industry

  • Experience managing large-scale projects across engineering teams, building sustainable processes, and coordinating release schedules

  • Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and technical operations.

  • Experience in Agile software development and solid understanding of systems architecture, design, and implementation

  • Ability to navigate tough situations, juggling various priorities and managing constraints

  • Ability to communicate effectively with both technical and non-technical audiences

  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow through on projects

  • Smart about choosing between fast and right

  • Proven track record of data-driven decision-making and applying continuous improvement methodologies across teams

  • Strong interpersonal communication and problem-solving skills

  • Ability to succinctly summarize key findings in front of executive stakeholders

  • Experience with machine learning, loyalty reward, and customer data platforms is a plus

  • BS in engineering, computer science or related discipline is a plus

  • Team player with a "no task is too small" attitude

  • Enjoys working in a fast-paced and ever-changing environment

  • Passionate about transforming travel (but that’s a given!)

Compensation Package:

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total rewards program that also includes benefits, bonus, equity and various social and professional investment opportunities at Away. Pay decisions are based on a number of factors, including scope and qualifications for the role, experience level, skillset, and balancing internal equity relative to other Away employees. We expect the majority of the candidates who are offered roles at Away to fall healthily within the range based on these factors.

  • Salary Range: $175,000 - $184,000 annually
  • This role is eligible to participate in Away’s Annual Company Performance Bonus Plan, the terms of which are determined on an annual basis at the discretion of the company
  • Equity Grant: commensurate with level determined at the discretion of the company
  • Benefits Overview:
    • Medical, Dental and Vision insurance
    • Life and AD&D insurance
    • 401(k) with a company match
    • Flexible spending, health savings and commuter benefits
    • Paid Time Off (vacation, personal well being, volunteer, paid holidays, floating holidays, bereavement and jury duty)
    • Paid Parental Leave, Short & Long-term disability
    • Product stipends and recognition awards

About Away:

Away is a global lifestyle brand with a mission to transform travel through products and content that inspire people to get away more. The company launched in 2016 with one perfectly designed carry-on and has since expanded to offer an array of luggage and travel essentials built for the modern traveler. Headquartered in New York City, with teams in London and Toronto, Away currently ships products to over 35 countries around the world. Away has been named one of Fast Company’s “World’s Most Innovative Companies” and has been recognized on TIME’s list of “Best Inventions.” To learn more, visit awaytravel.com.

You’ll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. You’ll have generous PTO to explore new places and access to Away products to ensure your travels are seamless. 
  • We’re not just employees. We’re people. We deeply value the talent our team brings to the table, and believe that fair and equitable total rewards packages are part of our commitment to everyone who works here. We offer insurance coverage (health, vision, and dental), tax savings plans for retirement, dependent care, commuter benefits, generous and inclusive parental leave, and a stocked kitchen.
  • We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities, as well as access to one-on-one professional coaching services, so we can support you as the company's needs evolve.
  • We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is, too. Through people-focused initiatives like our Employee Resource Groups, monthly cultural programming, our hybrid approach to ways of working, and our newly designed HQ that centers intentionality & collaboration, we're building the cultural foundation that gives people the emotional and physical space to bring their best selves to work.
  • And so much more…! You can bring your dog to work. We organize ways to give back to our local communities.

EEOC Statement: 

Away is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, gender expression, and sexual orientation), national origin, age, veteran status, genetic information or disability. 

Away is committed to providing reasonable accommodations for individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us at talent@awaytravel.com.

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