Job Overview:          

The Salesforce System Administrator role is part of our Teammate Technology Engineering & Operations team that supports our internal enterprise business applications focused on automation, CRM, accounting systems, collaboration, and workflows. This role is responsible for supporting, developing, configuring, testing, implementing, and maintaining these environments.
 
What you'll do:     

  • System Monitoring/Management – First and foremost you will be responsible for ensuring our systems are up and running and being proactive with this monitoring to get ahead of potential issues. You will do this in a variety of ways including:
    1. Maintain 3rd party solutions and integrations by ensuring they are connected and running including updating integration credentials when necessary.
    2. Monitor health of the system/platform through dashboards and other reports. You will be responsible for understanding trends in the system and escalating trends that could be a potential issue in the future.
    3. Monitor daily and scheduled jobs and automation processes to ensure they are successful. If not, you will work with specific teams to fix if there are issues.
    4. Apply or supervise system updates and patches along with data migrations, which also includes being a rotating on call resource if issues arise after hours.
  • User Management – You will be responsible for ensuring all users have the right access to the system. This includes adding, deactivating, and changing permissions when necessary.
  • Troubleshooting/Triage – You will be the frontline support for our systems and should be able to root cause and prioritize issues based on impact so they can be worked on accordingly. In this triage process you will be responsible for:
    1. Individual user issues – You will work with the users to fix the issues and educate them for the future.
    2. Overall system issues – You will be responsible for fully documenting what is happening and who it is impacting. You will also create the initial incident or development card and notify the correct resources.
  • System and Process Optimization – You will be responsible for identifying and driving system optimization and enhancements when possible. When new requests come in you will be responsible for understanding the process and identifying better ways of accomplishing the changes when possible.  You will be expected to run system optimizer reports and be an input to the product roadmap on future enhancements and optimizing the system for performance and scalability.
  • New Solution Delivery – You will be responsible for changes requested to the system to keep up with the expanding business needs. You will also be responsible for releasing this new functionality and ensuring its working as designed after it is released.
    1. An example of new functionality you may be responsible for adding would be new fields, additional drop downs, small changes to existing functionality and / or configuration file changes.
  • Documentation – You will be responsible for ensuring that our system documentation is up to date as well as job aids and process documents.
    1. Create help and FAQ documents as new cases come in to ensure speedy future resolution.

 

What we're looking for:

  • Prior experience providing system administration or application support for business systems
    and 3+ years of experience as a Salesforce administrator
  • Curious about learning new capabilities, technologies and processes
  • CPQ Experience is a HUGE plus!
  • Financial Services industries experience is a plus
  • Strong proficiency in the use of Microsoft Office are essential; experience with CRM systems preferred
  • Salesforce, NetSuite, or other CRM experience as either a super user or administrator
  • Experience working with ITIL tools like ServiceNow
  • Experience working with automation tools like Blue Prism
  • Ability to communicate effectively with team members on a regular basis

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

  • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:  

  • 18 days PTO* 
  • 11 Holidays (8 company recognized & 3 floating holidays) 
  • 16 hours per year of paid Volunteer Time Off (VTO) 
  • Competitive Healthcare 
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage 
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance 
    • 100% AvidXchange paid Long-Term Disability 
    • 100% AvidXchange paid Short-Term Disability  
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
  • 401k Match up to 4% 
  • Parental Leave: 8 weeks 100% paid by AvidXchange*** 
  • Discounts on Pet, Home, and Auto insurance 
  • BrightDime Financial Wellness Tool, offered free to teammates 
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers 
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more 
  • Onsite gym fitness center, yoga studio, and basketball court****
  • Tuition Reimbursement up to the federal maximum of $5,250*****
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year 

**Charlotte location only  

***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year 

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability. 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (select one) (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (select one) (Select one)




Are you a veteran or active member of the United States Armed Forces? (select one) (Select one)




Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.