Alumni Ventures Group is a fast-growing organization with 100 employees across the country and a widespread, engaged community of over 400,000 entrepreneurs, investors, and supporters. We are disrupting financial services by bringing smart, simple venture capital investing options to 15 million accredited investors who currently do not have a good option to enter the asset class. Our corporate headquarters in Manchester, NH provides back-office support and resources to our fund teams in Boston, Manchester, NH, New York City, Chicago, San Francisco and Austin, TX. On an annual basis, these teams raise funds from their respective communities to invest in diverse, promising startups and growing businesses. Our key competitive advantage as an investor is the combined scale and connectivity of our vast network, our “connected capital,” which provides funding, sources deals and adds unique value for our portfolio companies. AVG has successfully launched 25 venture funds to date and will build another dozen or so funds over the next few years. We are private, for-profit, and not part of any school.
Reporting to AVG’s Technical Project Manager, the Marketing Application Support Specialist will deliver quality implementations in daily work and major projects. Success for the Marketing Application Support Specialist will be achieved through the effective delivery of marketing campaigns and the achievement of objectives with variable success KPI’s as determined through collaborative engagement with business stakeholders and executive leadership. This role is based in AVG’s Manchester, NH headquarters and does not require travel. Additionally, you will work with an incredibly talented group of individuals in a highly collaborative environment.
Bachelor’s Degree required
2-3 years in marketing operations, project management or software applications role
2 years of CRM and Marketing Automation administration experience, HubSpot preferred
Working experience with Marketing Analytics Reporting (e.g. Google Analytics)
Experience training non-technical users on operating/using Marketing tech applications
Experience working in a service hub environment using a ticketing system technology (Jira Service Desk preferred).
Experience working with modular or plugin architectures to integrate a variety of Marketing tech applications.
Experience troubleshooting CRM and Marketing Automation analytics and error logs to identify issues.
Business analysis skills
Experience interfacing with business stakeholders to pass business requirements to technical teams
Strong editing and writing skills
Working experience with WordPress CMS as a content admin
Experience working with HTML/CSS
Knowledge of BI tools for Reporting (DOMO preferred)
Minor coding skills
Experience with Drift, Calendly, Zapier, EventBrite
Operate marketing technology products as an administrator, using HubSpot, WordPress and marketing analytics reporting tools
Train and support marketing staff on using marketing technology products.
Handle day to day help-desk Marketing Operations requests
Integrate marketing technology products with each other
Monitor data quality within marketing technology products.
Key contributor of implementation of project requirements