Chief Operating Officer | Alumni Ventures Group

Alumni Ventures Group is a fast-growing organization with over 90 employees across the country and a widespread, engaged community of over 350K entrepreneurs, investors, and supporters. We are disrupting venture capital with our smart, simple product offerings: alumni and focused funds that provide individual, accredited investors access to venture investing. Our corporate headquarters, located in Manchester, NH, provides back-office support and resources to our fund teams in Boston, New York, Chicago, and San Francisco. On an annual basis, these teams raise funds from their respective communities to invest in diverse, promising startups and growing businesses. AVG has successfully launched 25 venture funds to date and will build another dozen or so funds over the next few years. We are private, for profit, and not part of any school.

As AVG looks forward, we seek to grow and create value – with the goal of eventually becoming the most strategically valuable venture capital firm in the world. To that end, we’re seeking an experienced, highly entrepreneurial Chief Operating Officer who will contribute to building our people resources, facilities, systems, and related priorities, as well as oversee important technical and process improvements. 

This is a full-time position based in our southern NH headquarters. You will report to and work closely with the AVG Chief Executive Officer and directly collaborate with the executive leadership team of AVG, with oversight of the HR, Technology, Investor Relations (customer operations team), and Legal functions. The successful COO will help AVG achieve operational efficiency and align critical support functions with business goals by leveraging and further developing the capacity and capability of the existing teams. This is a salaried position, with a comprehensive benefits package, and some travel as required to fulfill your responsibilities.  

                                                

Basic Qualifications                            

  • Strong leadership and management experience and DNA
  • Significant HR and people management experience in a dynamic, innovative, and fast-paced environment
  • Strong technical skills and experience
  • Impressive work ethic
  • Financial services operations experience required
  • Superior intellect, with a passion for learning and growing
  • Strong process orientation, experience, and capabilities
  • Experienced at creating, running, and evolving systems
  • Very high EQ
  • Strong recruiting skills and ability to sell the AVG story
  • Ability to juggle multiple tasks

 

Requirements for an Ideal Candidate

General

  • Demonstrated interest and experience in human resources, software and technology, and financial services operations
  • Significant experience managing people and teams
  • Experience successfully managing multiple, complex projects at the same time
  • Strong writer and verbal communicator, excellent listener
  • Highly organized and detail-oriented, balanced by ability to get and communicate big picture
  • Self-starter and independent manager, but strong teamwork orientation and the ability to get along with a variety of personalities, including those with strong and sometimes difficult personalities
  • Analytical, with passion for intelligently measuring and assessing results
  • Ability to think outside the box, being creative and innovative in your approach

Domain Skills

  • Broad HR experiences, with experience in tech or entrepreneurial environments and working with remote offices
  • Familiarity with a variety of HR approaches, frameworks, tools, and philosophies
  • Familiarity with software development frameworks, tools, and approaches
  • Superior salesmanship, with ability to create rapport, enthusiasm, and trust and nurture relationships with individuals both inside and outside the organization
  • High level of respect and the ability and willingness to quickly develop an understanding of how AVG works and who will succeed within our system
  • Enjoys change and continuous improvement

Management

  • Experience with all things people
  • Demonstrated experience building relationships throughout an organization to achieve common goals
  • Ability to manage up to a CEO, across to other executives, and down to staff
  • Outstanding public representative, with facility at serving as company spokesperson
  • Experience and comfort level in engaging with very smart, educated, talented team members

 

Role / Responsibilities

General

  • Establish, manage, and grow your personal relationship with CEO
  • Evaluate and evolve AVG’s organizational structure to ensure operational efficiency and better coordination between departments
  • Lead continuous improvement in all facets of the business
  • Serve as member of iTeam Board, which supervises and evaluates the AVG investment teams
  • Help AVG develop and scale from startup to more mature organization

HR and People

  • Build the company’s people assets: resources, processes, systems
  • Establish an AVG employee alumni group
  • Assure compliance in key operational HR requirements
  • Help develop succession plans for all key positions
  • Serve on Board Compensation Committee
  • Lead all components of AVG’s HR and people programs, establishing and executing on HR goals as set in collaboration with the CEO
  • Build and nurture AVG work culture
  • Oversee the effective and successful execution of AVG’s Total Rewards programs, including Compensation, Benefits, PeopleBuilder, WealthBuilder, and other initiatives
  • Establish and update carry policy (coordinating with CEO and CIO)
  • Direct the AVG people team to develop and support evaluation and feedback processes
  • Oversee the AVG Talent Management function, including Recruitment, Onboarding, Tours of Duty, Professional Development and Training, Coaching and Career Development
  • Work directly with the HR team to facilitate and manage an effective employee handbook and its accompanying procedures and policies
  • Serve as an effective coach, trainer, and partner to the executive leadership team in aligning HR practices and policies to serve business needs

Facilities

  • Own and oversee the facilities budget and forecasting process
  • Oversee AVG facilities and regional offices, including the buildout of AVG’s New York and San Francisco offices
  • Work with the Director of Facilities Operations to manage the day-to-day office requirements and requests 
  • Collaborate with regional Executive Partners to develop and refine the Community Manager position 

Technology

  • Work with AVG’s EVP of Technology to direct AVG’s technical and engineering teams and facilitate interaction between engineering and other departments
  • Help establish provide the long-term technology strategy
  • Support the creation and management of tech-based solutions that deliver on AVG’s customer experience through excellent technology and platforms

Legal

  • Proactively seek to ensure that business and operational decisions and changes have sound legal basis and mitigate unnecessary, avoidable risk to the organization
  • Work with the General Counsel to help direct and communicate with the business as it pertains to both regulatory and compliance matters
  • Serve as an engaged thought partner and execute where necessary and appropriate on all legal matters

Investor Relations

  • Work directly with our Investor Relations team to help deliver an exceptional customer experience
  • Ensure effective collaboration between the technology and Investor Relations team to deliver a strong customer experience through AVG’s proprietary portals and systems
  • Support appropriate communication and collaboration between Investor Relations and Fund Accounting

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