Responsibilities and Main Tasks

 

Customer Care

 

The job holder will be responsible for providing excellent customer service to our customers according to defined processes, replying to e-mails and phone requests within defined Service Level Agreements.

He/she will also be responsible updating the company's customer database ensuring correct data input.

 

 

 

Subtasks:

·        Procedure respect

·        Administrative follow up for  professional customers

·        Answer to private and professional users by email

·        Verification of the private ad insertion and exchange of emails

·        Verification of the quality of the private ads

·        Verification of the quality of the professional ads

·        Answering phone calls from customer with administrative and technical problem + encoding into the CRM system and confirmation to customer in “back office”.

 

 

 

Required Education, Knowledge and Experience

 

Required Education:

·    No education requirement

Required Knowledge:

 

·    Very good knowledge of the  French language an Dutch Language

·    Able to communicate professionally with the customers

·    Customer minded

·    Good knowledge of PC software’s

·    Knowledge of IT

Required Experience:

·    Interest of the Internet world

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.