The Director of Lifecycle Marketing will play a pivotal role in guiding potential customers through stages in the customer journey. You’ll help build a team that collaborates across the organization to unlock growth in all stages of the customer journey. 

This strategic position requires an individual who can design and implement comprehensive marketing strategies that engage customers at each stage of their lifecycle, from acquisition through retention and loyalty. The ideal candidate will bring a proven track record of success in data-driven marketing, CRM, and automated marketing platforms. Email plays a pivotal role in how we communicate with customers, and you’ll be at the heart of how we leverage this channel tactically and operationally. This role requires a blend of creativity and analytical prowess, with a capacity for collaborating with cross-functional teams to meet business goals

Responsibilities: 

  • Develop and Implement Marketing Strategies: Design and execute lifecycle marketing strategies that effectively nurture leads, convert prospects, and increase customer retention and loyalty.
  • Lead Management: Oversee lead nurturing processes to ensure that leads are effectively converted into active customers, using targeted marketing techniques and personalization strategies.
  • Customer Segmentation and Personalization: Create and manage advanced segmentation strategies to deliver personalized marketing campaigns that resonate with different customer segments.
  • Analytics and Performance Measurement: Monitor and analyze campaign performance across various channels to evaluate success and identify areas for improvement. Use data insights to drive decisions and optimize future marketing efforts.
  • Cross-Functional Collaboration: Work closely with Product, Design, and Happiness Engineers teams to align marketing initiatives with company goals and ensure a cohesive customer experience across all touchpoints.
  • CRM Management: Set CRM best practices to streamline marketing processes, enhance customer data management, and enable more effective marketing campaigns.
  • Marketing Campaigns: Building out ad-hoc campaigns and automated workflows in our tooling.
  • Email Best Practices: Owning and establishing best practices for email marketing across the business.
  • Team Leadership and Development: Lead and develop a team of marketing professionals, fostering a culture of continuous improvement, innovation, and alignment with broader business objectives.

Requirements: 

  • Minimum of 7 years of experience in marketing, with at least 3 years in a leadership role focused on lifecycle or customer relationship marketing.
  • Proven track record of designing and implementing successful marketing campaigns that increase customer acquisition, retention, and growth.
  • Extensive experience with CRM software, marketing automation tools, and data analytics platforms.
  • Strong analytical skills with the ability to interpret extensive data to make actionable recommendations.
  • Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and presenting to stakeholders.
  • Proficient in project management, with a proven ability to lead projects to completion on time.
  • Strategic thinker with a customer-first mindset, adept at understanding customer needs and market trends.
  • Innovative and creative, with the capacity to conceptualize and implement new marketing initiatives that drive brand engagement and loyalty.
  • Extensive experience working with enterprise-grade email automation systems and email lists of 1M+. 
  • Experience building complex automation logic and knowledge of how to test sizable workflows effectively.
  • Proactive, highly organized, and comfortable working asynchronously.
  • Can provide examples of how campaigns you’ve managed have driven incremental revenue/growth.
  • Are a specialist in all things email marketing. Your passion and depth of knowledge within this area are undeniable.

Salary range: $120,000-$185,000 USD - Please note that salary ranges are global, regardless of location, and we pay in local currency.

Read more about our compensation philosophy and benefits.


About Automattic 

We are the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1900 Automatticians in 96 countries speaking 120+ different languages. And, even more than growth and profitability (although we’re plenty profitable), above all, we’re driven by a mission:  We democratize publishing and commerce so anyone with a story can tell it, and anyone with a product can sell it, regardless of income, gender, politics, language, or country.

We believe in Open Source, and the vast majority of our work is available under the GPL.

Diversity, Equity, & Inclusion at Automattic 

We’re improving diversity in the tech industry. At Automattic, we want people to love their work and show respect and empathy to all. We welcome differences and strive to increase participation from traditionally underrepresented groups. Our DEI committee involves Automatticians across the company and drives grassroots change. For example, this group has helped facilitate private online spaces for affiliated Automatticians to gather and helps run a monthly DEI People Lab series for further learning. DEI is a priority at Automattic, though our dedication influences far more than just Automatticians: We make our products freely available and translate our products into and offer customer support in numerous languages. We require unconscious bias training for our hiring teams and ensure our products are accessible across different bandwidths and devices. 

Automattic is a Most Loved Company and Disability Confident Committed. (Here’s what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups.

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