Want to apply for this position? Read about it and how to apply here: https://automattic.com/work-with-us/happiness-engineer/

Please note that we are currently recruiting Happiness Engineer applicants to join our teams in Asia-Pacific, Africa, and Europe. At this time we are not expanding our North or South American teams.

Want to increase your chances of standing out? If so, please address the following points in your cover letter:

  1. Tell us about any books, blog posts, or articles you’ve read about customer service and what you thought of them.
  2. Have you been part of an amazing customer support experience? Tell us what made it memorable.
  3. What online support communities have you contributed to? Link us to your profile there.
  4. Are you driven to achieve? Tell us about an accomplishment in your life that you’re proud of.
  5. Schedules at Automattic are flexible and support is an around-the-clock endeavor. Are you a night owl or weekend warrior? Do you prefer to work non-traditional times or outside of regular business hours? If so, let us know.

Please paste a cover letter below instead of uploading one.

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