Everyone should hear well to live well. This is what we believe in at audibene, driven by the purpose of changing lives of our customers. And we need your help in this exciting journey.

We are looking for a motivated Junior Product Manager (f/m/x) to join our fast growing team! 

About the role:

As part of our expansion, we continue building our Telephony team which enables all aspects of customer communication. Joining us now, you will have the opportunity to shape one of the most important and impactful services at audibene/ hear.com. We are passionate about improving the life’s of people – our telephony service is the gate to this matter. If you are interested in joining a dynamic team and shaping how we communicate to our customers globally, we're looking forward to receiving your application!

Your responsibilities:

  • Taking ownership of the 2nd Level Support of our telephony system
  • Based on a case system solving complex issues and requests from our business side and make sure that our users and our customers have a smooth telephone experience
  • Developing ideas for (re)structuring the way we deal with the 2nd level topics (e.g. gathering reoccurring topics, building datasets)
  • Managing stakeholder communication and being the interface to our developer domain 
  • Handling complex requests: from understanding the request until having it implemented in our life system

Your profile:

  • You are interested in tech related topics and seek a challenge to deep dive in our telephone system
  • You are a well-organised person who loves to understand topics in detail and effectively tackle them 
  • Communication is key in that role – you strive to achieve a good service standard for our users
  • You love project work, seeing the bigger picture and approaching tasks in a structured manner
  • You are fluent in English and advanced in German language (at least B2-level)

What we offer:

  • Impact: shape the growth of audibene from day one
  • Growth: learn from our experts and develop your skills in our GROWTH program to push your career to the next level
  • Trust: experience a high level of autonomy and responsibility for rewarding projects
  • Dynamic environment: we are entrepreneurs - we encourage and support new initiatives, fast-decision making and taking risks
  • International team: work with open-minded and international colleagues that bring different perspectives to the table
  • Events: join our regular team events, parties, and annual off-sites
  • Flexibility: enjoy a flexible home office-culture

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