Tech CRM Manager (f/m/x)

Everyone should hear well to live well. This is what we believe in at audibene, driven by the purpose of changing lives of our customers. And we need your help in this exciting journey.

We are looking for an enthusiastic Tech CRM Manager (f/m/x) who will take our customer journey projects to the next level! The core Tech CRM team is a full stack team (Tech CRM Manager, Software Engineers, Data Engineers, Salesforce Developer, QA Engineer) that consists of senior developers and team players. We are responsible for automating processes and building the infrastructure for an area that has >30% of revenue share. The projects we are working on have the highest impact on our business and the team is deeply connected with other tech teams in our company, often involved in multi-discipline-projects. 

Your responsibilities

  • Creation, maintenance and execution of campaigns, journeys, automations and processes
  • Design and document technical CRM solutions based on business needs (including email, SMS and API connections)
  • Daily administration, troubleshooting and technical support for the salesforce org
  • Responsible for the effective run and ongoing support of the CRM integration platform based on Microsoft SQL data base
  • Maintenance of users, profiles, roles and permission sets
  • Train new and existing users on system functionality

Your profile

  • Strong technical understanding of business and marketing processes
  • Experienced in technical administration of CRM systems
  • Salesforce Marketing Cloud (SFMC) even better :)
  • Strong understanding of SQL, JavaScript, SSJS and HTML
  • Close attention to detail and excellent analytical skills, able to explain complicated procedures
  • Ability to quickly identify and integrate more efficient workflows and processes, find and fix errors

What we offer

  • Impact: shape the growth of audibene from day one
  • Growth: learn from our experts and develop your skills in our GROWTH program to push your career to the next level. €2k annual educational budget to learn new skills in areas that excite you 
  • Trust: experience a high level of autonomy and responsibility for rewarding projects
  • Dynamic Environment: we are entrepreneurs, we encourage and support new initiatives, fast decision making and taking risk
  • International team: work with open-minded and international colleagues that bring different perspectives to the table
  • Events: join our regular team events (currently virtual), parties, and annual off-sites
  • Work-Dog-Balance: We believe in the so-called Work-Dog-Balance, your best friend is more than welcome
  • Flexibility: enjoy a flexible home office-culture

About audibene

audibene/ hear.com is one of the fastest-growing health-technology companies ever. Our unique digital business model has revolutionized the industry and the way hearing care is provided. Since we started our journey in Berlin in 2012, we have scaled up our team from 2 to over 1500 people in 12 international locations from Denver to Seoul. Driven by our belief that every person should hear well to live well, we have helped more than 200,000 customers to bring the joy of life back.

Marketing and Tech are the heart of audibene. We leverage advanced technology to aggregate and streamline all aspects of our marketing process. We need an inspiring Tech CRM / SFMC expert to drive innovation in Marketing.

Join us on our mission to transform the hearing care industry and change people’s lives!

 

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Demographic Question

English:

As an equal opportunity employer, we welcome applications from candidates regardless of race, religion, gender identity, sexual orientation, age, disability or background.

We are committed to inclusive hiring, and this data will allow us to measure our progress in attracting diverse talent to audibene.

We are aware that there are many different dimensions of diversity, however, we have decided to begin with tracking gender. To support us in our diversity efforts, we would really appreciate your voluntary self-identification. Any information that you provide will be held in a confidential file and will not be considered in the hiring process. This data will also be deleted after 6 months, in accordance with GDPR.

German:

Als Arbeitgeber, der auf Chancengleichheit achtet, begrüßen wir Bewerbungen unabhängig von Ethnie/Herkunft, Religion, Geschlechtsidentität, sexueller Orientierung, Alter, Behinderung oder anderweitigen Hintergrund.

Wir engagieren uns für Integration und die erfragten Daten ermöglichen es uns, unseren Fortschritt bei der Gewinnung vielfältiger Talente bei audibene zu messen.

Wir sind uns bewusst, dass es in Sachen Diversität viele verschiedene Dimensionen gibt. Daher haben wir uns entschieden mit der Geschlechtserfassung zu beginnen. Um uns bei unseren Bemühungen für mehr Diversität zu unterstützen, würden wir uns über deine freiwillige Selbstauskunft freuen. Alle deine Informationen werden in einem vertraulichen Dokument gespeichert und beim Einstellungsprozess nicht berücksichtigt. Gemäß der DS-GVO, werden die Daten nach 6 Monaten gelöscht.

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