About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Senior Cloud Engineer operates within the DevOps team. This role is responsible for ensuring that our company's development and operational efficiencies are constantly improving. The role will help optimize and harden systems and applications, protect network boundaries, respond to incidents, and ensure sensitive data is properly protected within our cloud infrastructure. The Senior Cloud Engineer will also work closely with IT, Security and Engineering teams. to ensure best practices & compliance initiatives are being implemented and adhered to.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Team

The Auctane DevOps team is responsible for finding the right tools and processes required to build an efficient and effective automated environment for the engineering team. In addition, a heavy emphasis is placed on automating infrastructure, CI/CD, and various other processes. The team is constantly looking at new technologies that will help us with faster delivery of features, enhance observability and improve the quality of life in the engineering organization.

What will you be doing?

  • Contributing to the design, build and operational management of a highly scalable, secure and available infrastructure operating 24x7
  • Ensuring that Auctane infrastructure platforms are secure and can scale to support rapid growth in transaction volumes during periods of peak business. Limit or eliminate exposure to single points of failure
  • Designing and building infrastructure platforms with the highest levels of security. Respond swiftly to new and emerging security threats and vulnerabilities
  • Creating tools and automated workflow capabilities to enable our software engineers to test and promote code across the different environments with maximum velocity
  • Collaborating with software engineering teams throughout the software development lifecycle and promoting an operational mindset, to ensure the ongoing success
  • Constantly improving the platform by introducing new technologies where appropriate, driving efficiency and reducing technical debt
  • Work with engineering teams on solution design, capacity planning and performance
  • Promote and implement systems infrastructure and operational best practices
  • Championing cloud native design and ensuring our cloud environment is highly available, resilient and cost efficient.
  • Provide out of hours support either as part of scheduled rota or critical project delivery
  • Ensure data stores are handing data according to our policies.

What are we looking for?

  • Experience with a wide variety of services in AWS in production. Experience working across multiple AWS regions and accounts is a plus.
  • Experience creating/managing infrastructure as code using tools such as Terraform or Cloudformation -- A passion for immutable infrastructure as code
  • Experience with containerisation and orchestration, preferably with Kubernetes
  • Experience with Kubernetes applications and concepts, such as cluster autoscaling, external DNS, Ingress (NGINX or ALB), and Helm as a means of deploying applications.
  • Able to automate processes by authoring and executing scripts in Python, BASH, Powershell, etc.
  • Experience with monitoring and logging tools such as NewRelic, Datadog, Sumologic, Elasticsearch, etc.
  • Experience with managing source code repositories, including branching and merging of code.
  • Experience with build and deployment tools such as TeamCity, Octopus, Buildkite, Jenkins, Github Actions or similar.
  • Excellent hands on Linux and Windows skills; coupled with a great understanding of DevOps principles
  • Experience creating high available systems and scalable architectures
  • Constantly striving for automation and efficiency
  • Experience working in an Agile environment
  • Experience with serverless technologies
  • Evidence of creating and improving platforms to facilitate continuous delivery
  • Focused operational mindset and passion for observability
  • Comfortable working with multiple teams and balancing their needs
  • Excellent verbal and written communication skills
  • Analytical by nature and enjoys troubleshooting and solving complex System Engineering problems
  • Excellent problem-solving skills
  • Ability to balance multiple competing priorities in a fast-paced environment
  • Willing to attend conferences, webinars and meet-ups and share the learning

Required Education and/or Experience

  • BS or MS in Computer Science, Management of Information Systems, Information Security/Assurance, Internal Audit, or equivalent years’ experience.
  • Minimum of 5 plus (5+) years of professional experience in a DevOps environment
  • Hands on experience with AWS in a production environment
  • Demonstrated experience and thorough understanding of the pillars of Cloud engineering (Operational Excellence, Security, Reliability, Performance Efficiency, Cost optimization, Observability) and a willingness to apply, discuss, and improve understanding and context of those ideas

What do we offer?

    • 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
    • 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
    • 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
    • Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
    • ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
    • 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
    • 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
    • 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
    • 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
    • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
    • 🌅 We offer 10 paid days off for U.S. holidays throughout the year!
    • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
    • 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
    • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
    • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
    • 🚗Free garage parking directly across from the office building.
    • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
    • 💪🏽We offer a gym discount program to help you stay fit and healthy!
    • 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
    • 💰401k employer matching program – because your future deserves a friendly boost!
    • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
    • 🐶We’ve got your furry friend covered with pet insurance discounts.
    • 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
    • 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
    • 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
    • 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
    • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
    • 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
    • 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
    • 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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