About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The Senior Product Manager at Auctane and is responsible for understanding the business needs and leading Auctane product initiatives from inception to execution. The Senior Product manager must create value propositions that justify investments in features and improvements and have the ability to articulate this value across each of the stakeholder groups. They are responsible for understanding our users and their daily work. Building on deep empathy, the Senior Product Manager will collaborate closely with designers, engineers, analysts, data scientists, senior management, customer, partners, and other cross-functional team members to propose, ship, and refine delightful products while achieving business objectives. The Senior Product Manager will leverage prior experience and deep understanding of customer needs to create the best fulfillment experience for Auctane merchants and partners.

About the Team

The Product team is a business and technology organization responsible for driving the vision and direction of the company’s products and features. We meet with senior leadership to shape the roadmap of planned future updates to our products, create clearly-defined requirements documents that describe what those updates are, and work closely with our technology teams to ensure those updates are implemented correctly. The Product team interfaces with every department within the company, as well as with our customers.

What will you be doing?

  • Translate vision and strategy into clear value propositions to create product requirements and specifications that can be communicated to operations, engineering, QA and other cross-functional teams.
    • Create product designs and specifications.
    • Manage gathering business and technical requirements from external and internal stakeholders including product managers, marketing, business development, QA, pricing, finance, customers and software related technical resources.
    • Advocate for the customer and improve the user experience in the definition of innovative solutions.
    • Experience with Agile development preferred.
  • Work with operation teams, development teams, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity.
    • Drive new feature development working side-by-side with product managers, engineers, design, and QA.
    • Manage the product development life cycle to support product releases on a regular basis.
    • Manage numerous projects from inception through launch.
    • Author corresponding Knowledge Base articles and Help documentation.
    •  
  • Own, manage and prioritize the backlog of features and bugs based on ROI and dependencies with other product managers, development teams and business stakeholders.
    • Contribute to the overall Product Vision and Roadmap.
    • Advocate for features that will help drive the business strategy and vision.
  • Develop and maintain strong relationships with all development and business stakeholders in order to ensure effective and timely delivery of features.

Collaborate with stakeholders to create a roadmap and schedule of features. Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions.

What we are Looking for

  • Experience writing requirements.
  • Experience working within agile teams (Epics, capabilities, user stories).
  • Proven track record of launching new features and functionality.
  • Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
  • Demonstrated ability to work independently and collaboratively.
  • Experience building and updating roadmaps.
  • Able to work with engineering teams during estimation, feature development , PI planning.
  • Supply Chain, ecommerce experience preferred.
  • Ability to narrate a story for what problem you’re solving for and the vision you’re going after, combined with the capacity to dive into minute details.
  • Familiarity with the concepts of design thinking and how rapid prototyping works.
  • Strong focus on customers – you find a great deal of satisfaction in knowing users, who they are and what they do, but most importantly, why they do the things they do.
  • Proven ability and track record with developing and maintaining collaborative relationships -- people want to work with you again.
  • Obsession with understanding how your work is impacting customers and how the team’s hypotheses are playing out “in the wild”
  • A growth mindset.
  • Exceptional decision making skills – (Given limited resources, how do you prioritize across needs?)
  • Strong understanding of the leading solutions and providers of eCommerce.
  • Proven track record of launching new features and functionality.
  • Able to communicate effectively, develop compelling recommendations, and inspire team members, cross-functional partners, and executives.
  • Ability to identify new opportunities within partnerships.
  • Strategic thinker with the ability to understand our market and products
  • Passion for great user experiences.
  • Demonstrated ability to work independently and collaboratively.
  • Exceptional analytical and fact-based problem solving skills.
  • Excellent presentation skills, including developing presentation content and public speaking.
  • Highly organized, with strong communication and relationship-building skills.
  • Superior multi-tasking and time management skills.
  • Self-starter and ready to work in an intense but fun ‘startup-like’ environment with our existing team of marketing professionals.

What will make you stand out?

  • Bachelor's Degree preferred.
  • Five or more (5+) years of relevant product management experience.
  • Experience partnering with engineering and design to define, build, and maintain products which are critical to growth, engagement, and retention.
  • B2B SaaS product experience is preferred.
  • Professional experience with eCommerce, shipping carriers, product catalog, product information management, product listing engine, or dropshipping is preferred.
  • Professional experience building Inventory Management software is preferred.

The Tech

  • Strong proficiency in Google Suite and Microsoft Office products including Excel (Pivot Tables) and PowerPoint.
  • Strong proficiency in Atlassian products including JIRA and Confluence.
  • Proficiency with SQL and Business Intelligence tools like Looker preferred.

What do we offer?

  • 📦 Discount on your personal shipment orders via stamps.com and GlobalPost.
  • 💙 Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
  • 😊 Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
  • Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
  • ⚖️ Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!
  • 💜 An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
  • 🌍 A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
  • 🏟️ Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
  • 📺 Internal and external training, free access to online training platforms such as LinkedIn Learning.
  • 🏠 We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
  • 🌅 We offer 10 paid days off for U.S. holidays throughout the year!
  • 🏐 Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
  • 🛬Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands!
  • 🏢 Attractive office space in the heart of central Austin, Texas (free drinks, snacks…)
  • 🍽Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
  • 🚗Free garage parking directly across from the office building.
  • 🏋🏾‍♀️Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
  • 💪🏽We offer a gym discount program to help you stay fit and healthy!
  • 🧘🏻‍♂️Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture!
  • 💰401k employer matching program – because your future deserves a friendly boost!
  • 📚We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
  • 🐶We’ve got your furry friend covered with pet insurance discounts.
  • 📄Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
  • 🩺Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best!
  • 💆🏻‍♀️Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
  • 👕Get ready to rock our brand with style – we've got awesome company swag to offer!
  • ⭐️We conduct annual merit reviews to recognize and reward your hard work and achievements.
  • 🏡BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
  • 🚶🏽‍♀️Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
  • 💲Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

  • Sit for prolonged periods of time
  • Utilize wrist and hands for a prolonged period of time
  • Walk short distances
  • Stand for short periods
  • Speaking and conversing with others
  • Lift up to 25lbs without assistance up to chest height

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If you are based in California, we encourage you to read this important information about the ShipStation Privacy Policy for California residents linked here.

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