Atwell, LLC is a bold leader in the consulting, engineering, and construction services industry, delivering a broad range of creative solutions to clients in the real estate & land development, and energy markets. We have a strong national presence and a diverse, award-winning project portfolio. Atwell is a privately owned company, with 1,400+ passionate team members across 40+ locations and growing!
Atwell, LLC is a proud recipient of the following 2023 awards:
- 8 consecutive years in a row as a “Best Places to Work”, “Hot Firm Nationally” by Zweig group
- Recognized as #7 in the “Top 100” firms in the US by Zweig Group
- Recognized by ENR #74 in the ENR Top 500 and ranked in every region;
- Recognized in Crain Magazine’s “Fast 50” for the fastest growing firms
- Named in the “Top 50 Coolest Places to Work” by Crain Magazine
A Technology Specialist will display superior talent in providing end-user support for Atwell employees across the country. In this role, an employee will demonstrate creative problem-solving skills and develop and develop proficiency in regards to the essential functions of the job found below.
Responsibilities:
- Respond to requests for technical assistance in person, phone & electronically.
- Troubleshoot all technical-related user issues, including hardware, software, account, and printer issues.
- Communicate technical information to both technical and non-technical personnel.
- Install and support various software applications as needed and approved.
- Follow all company processes and procedures.
- Log all support-related tasks in the company ticketing system.
- Provide support in the maintenance of the company's network and infrastructure as directed.
- Maintain passwords, data integrity, and file system security according to company policy.
- Set up and deploy workstations, servers, networks and printers.
- Manage inventory for workstations, laptops and other IT asset in company tracking system.
- Stay current with system information, changes and updates.
- Support Mitel VOiP phone systems and configure & deploy desk phones as directed.
- Support and troubleshoot for AutoCAD and other company design software.
- Support servers across the organization as directed.
- Support backup systems and their integrity.
- Support the company data replication system and archives.
- Support network infrastructure.
- Provide afterhours support for all critical systems.
- Assist and help manage and deploy company cell phones and other mobile devices.
- Assist with technology outages as needed.
- Travel as assigned and needed.
- Additional projects and tasks assigned as needed.
- The ability to take initiative and solve problems with limited direction.
Qualifications:
- Experience in a corporate setting performing the essential functions of this position as discussed above.
- Bachelor's Degree in IT related field preferred
- Experience with the following hardware: Dell, HP, Cisco, Extreme, Konica, Xerox, Toshiba, Oce, & Canon
- Experience with the following software: MS server 2008, 2012, & 2016, MS OS Win10, MS Office 2010, 0365 and Active Directory
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Atwell Benefits: To attract and retain the best professionals in the industry, we aim to provide an excellent working environment and a progressive benefits program designed to support your personal and professional needs.
Work/Life:
- Generous Paid Time Off
- Paid Parental Leave
- Flexible work schedules are available for some positions
- Tenure Awards — Travel Vouchers to see the world based on your travel preferences
Money:
- Competitive Compensation packages
- Annual bonuses, spot bonuses and peer recognition awards
- 401(k) plan matching formula is 50% of your contributions up to 6%
- Tuition Assistance
- Student Loan Repayment up to $25K
- Paid Licensing / Certification Fees and Renewals
- Financial Rewards for Obtaining Licensure
- Employee Referrals up to $5,000
- Annual Wellness Reimbursement up to $500 for anything wellness related (Gym memberships, fitness tracker, home gym equipment, etc.)
‘Atwell’ness:
- Medical (BC/BS), Dental (Delta), and Vision (VSP)
- Health Savings Account & Flex Spending Account options
- Employer paid LTD, STD, and life insurance
- Metlife Supplemental Benefits covering accident, hospitalization, and critical illness
- Member Assistance Program (MAP) with complimentary counseling sessions, legal benefits, financial consultations, and work/life referral services
